US Payroll Specialist

About PointClickCare

PointClickCare is a privately held, founder-led health technology company focused on helping care providers deliver outstanding service. Its platform supports long-term and post-acute care organizations with a large integrated partner ecosystem and a broad customer base. The company reinvests heavily in research and development and is known for offering flexibility, growth, and work with real-world impact.

The organization also emphasizes an AI-enabled workplace, encouraging employees to use AI as a support for creativity, productivity, and better decision-making. Training and development are part of the employee experience, with a strong focus on innovation and continuous improvement.

Role Overview

The Payroll Specialist will report to the Manager, Payroll and support payroll operations for a US workforce of more than 1,100 employees. The role is responsible for managing and checking semi-monthly and bi-weekly payroll while staying aligned with company policies and legal requirements.

This position requires hands-on full-cycle payroll experience in Dayforce (Ceridian), strong organization, careful attention to detail, and the ability to work independently while balancing multiple priorities. The role also serves as a key contact for payroll-related employee questions and cross-functional coordination.

Work Arrangement

This is a remote position, but it includes required travel to the Mississauga and/or Salt Lake City office for in-office events such as onboarding, team gatherings, and semi-annual or annual team meetings.

Key Responsibilities

In this role, you will oversee end-to-end payroll activities and support related operations across the business.

• Run full-cycle payroll and ensure all related tasks comply with company standards and regulatory rules.
• Handle special pay items such as annual bonuses, leave top-ups, salary continuance, commissions, termination payouts, overtime, and on-call entries.
• Review timecards to confirm accuracy and completeness within the time and attendance system.
• Manage garnishments and respond to employment verification requests when needed.
• Administer and reconcile benefit deductions and employer contributions in Dayforce.
• Prepare and submit 401K and HSA contribution files, and post the associated journal entries.
• Coordinate payroll timelines and deadlines with internal teams to ensure inputs are received on time.
• Support W-2 preparation and annual reconciliation work.
• Assist with internal, external, government, and third-party payroll audits.
• Keep payroll process and workflow documentation current for US payroll operations.
• Respond to employee payroll questions by researching policies, identifying issues, and resolving concerns in a timely way.
• Recommend process and procedure improvements that increase efficiency and support continuous improvement.

Required Experience and Qualifications

Candidates should bring solid payroll operations experience, strong communication skills, and the ability to manage confidential information responsibly.

• At least 3 years of experience in full-cycle payroll administration.
• At least 1 year of recent experience using Dayforce (Ceridian).
• Working knowledge of payroll practices and US legislation.
• Intermediate-level Excel capability.
• Strong planning and prioritization skills with the ability to meet demanding deadlines.
• Excellent verbal and written communication skills with a service-oriented approach.
• Comfort working both independently and as part of a team.
• Ability to manage confidential data in a professional and ethical manner.
• Post-secondary education or equivalent business experience.
• Payroll professional designation.

Benefits and Perks

• Benefits available from day one.
• Retirement plan matching.
• Flexible paid time off.
• Wellness support programs and resources.
• Parental and caregiver leave.
• Fertility and adoption support.
• Continuous development support program.
• Employee assistance program.
• Allyship and inclusion communities.
• Employee recognition programs and additional offerings.

Equal Opportunity and Hiring Information

PointClickCare is committed to equal employment opportunity and does not discriminate or tolerate harassment based on protected characteristics such as race, religion, national origin, age, sex, sexual orientation, gender identity or expression, marital or civil partnership status, disability, veteran status, genetic information, or any other legally protected basis.

The company welcomes applicants with disabilities and provides accommodations on request throughout the selection process. Candidates who need accommodations can contact the recruitment team at recruitment@pointclickcare.com.

PointClickCare uses AI tools to support candidate screening and assessment as part of a streamlined and equitable hiring process. These tools help with reviewing applications and assessing responses, but final hiring decisions are made by people.

Applicants’ information is processed and stored with Lever for evaluation of the application and for possible future opportunities, in line with Lever’s privacy policy. If you have questions about data access, correction, deletion, or processing, you may contact PointClickCare’s human resources team at recruitment@pointclickcare.com.

By applying, candidates also agree to follow the company’s information security policies and procedures if hired, including safeguarding confidential and sensitive information.