Telecommunications Agent (Telephone Operator)

Company Overview

Rixos Bab Al Bahr is a premium five-star beachfront resort on Al Marjan Island in Ras Al Khaimah, UAE. The property is known for Turkish-inspired hospitality, high service standards, and an ultra all-inclusive guest experience that blends elegant rooms, varied dining, entertainment, leisure activities, wellness offerings, family programs, and personalized service overlooking the Arabian Gulf.

About the Role

This position sits at the heart of guest communication. The Telephone Operator ensures every incoming and internal call is handled with speed, accuracy, and a polished luxury-hospitality approach while supporting guests, departments, and special requests across the resort.

Key Responsibilities

• Respond to incoming and internal calls quickly and courteously, always following luxury service standards.
• Share correct details about the resort’s facilities, services, events, dining outlets, and operating hours.
• Direct guest requests to the right department, including Housekeeping, Front Office, Concierge, and Engineering.
• Receive wake-up call requests and ensure they are scheduled and completed accurately.
• Handle emergency calls with composure and follow the required safety and security procedures.
• Protect guest privacy and treat confidential information with care.
• Record guest requests, concerns, and follow-up actions in the system to support timely resolution.
• Work with Front Office and Guest Services on VIP arrangements, special requests, and personalized guest needs.
• Use the hotel PBX/telephone system correctly to route calls without errors.
• Assist with international calls and support guests who need language or communication help.
• Keep a calm, courteous, and professional telephone style at all times.
• Provide support to other departments during busy periods or special events when needed.

What the Hotel Offers

• Competitive compensation.
• Duty meals throughout the day, including breakfast, lunch, dinner, midnight meal, and coffee breaks.
• Vacation tickets and related hotel-provided benefits.
• Medical insurance coverage.
• A multicultural and supportive workplace.
• Training aligned with international luxury standards.
• Opportunities for professional growth and a long-term hospitality career.

Qualifications

• Strong spoken communication and active listening skills.
• A pleasant voice and a professional telephone manner.
• Good familiarity with resort services and property layout.
• Ability to manage several tasks at once while staying composed under pressure.
• A guest-first mindset suited to luxury hospitality.
• At least 1 year of experience in a similar role within a 5-star luxury property.
• Fluency in English; Russian or another additional language is an advantage.

Additional Information

This is a full-time, onsite role based in Ras Al Khaimah, United Arab Emirates. The position requires a polished, service-oriented approach and the ability to support both guests and internal teams in a fast-paced luxury resort setting.