Technical Support Executive
Chennai, Tamil Nadu, India · Full Time
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- Experience
- Any
- Salary
- INR 13,000 – INR 22,000 / month
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Education
- 10th or 12th pass with a diploma in Computer Hardware & Networking
- Eligibility
- Open to candidates meeting the above academic and technical qualifications, preferably those living near the store for easier commute.
- Resume
- Required to apply
Where you'll work
Job description
Overview
The role requires candidates who have completed at least 10th or 12th grade education and possess a diploma in Computer Hardware and Networking from a recognized technical institute. Practical experience of six months in on-field hardware troubleshooting with desktops or laptops is preferred.
Key Responsibilities
- Diagnose and resolve hardware and software issues for desktops and laptops at a basic Level 1 support capacity.
- Install and activate software applications including MS Office, Adobe Photoshop, and Adobe Suite.
- Set up and troubleshoot wireless printers and routers.
- Demonstrate laptop functionalities effectively to customers with assured knowledge.
- Promote and explain Zip services to every customer who buys laptops and attempt to upsell the relevant service.
Working Hours and Leave
The store operates from 12:30 PM until closing hours around 8:30 to 9:00 PM. Work is scheduled on Saturdays and Sundays, with the option to take a leave day from Monday to Friday. All festivals require attendance as per store policy, though compensatory leave will be granted later.
Language and Location Preference
Applicants should be proficient in Hindi, local regional languages, and possess basic English communication skills. Preference will be given to candidates residing near the store location to minimize commute time.