- Experience
- 1+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 hours ago
- Work mode
- Work from home
- Eligibility
- Candidates in the United States who can work full-time in a remote setup and meet the physical and experience requirements.
- Resume
- Required to apply
Job description
Role overview
This position is being recruited for a partner of Haystack. The role focuses on providing hands-on technical assistance, keeping IT assets in working order, and supporting end users across several sites and remote environments.
Key responsibilities
- Assign, maintain, and resolve issues related to IT hardware and equipment.
- Respond to support tickets and manage support processes across the network.
- Help onboard and train newly hired team members.
- Keep up with emerging technologies and expand technical knowledge on an ongoing basis.
- Provide support to customers located in multiple buildings as well as remote locations.
What you need
- Ability to comfortably lift items weighing up to 49 pounds and remain standing or walking for long stretches.
- Background in a fast-moving environment that requires strong customer service.
- At least 1 year of support experience with Windows, Mac, or Linux operating systems.
- Strong troubleshooting ability and solid technical aptitude.
Compensation and benefits
- Competitive pay package.
- Full healthcare coverage.
- 401(k) matching contribution.
- Up to 20 weeks of paid parental leave.
- Casual work attire.
Additional information
This is a full-time remote opportunity based in the United States.