Team Leader - Reservations

About Hyatt Regency Oryx Doha

Hyatt Regency is one of Hyatt’s original hotel and resort brands, known for bringing people together across a global network of more than 175 properties. Hyatt Regency Oryx Doha is a contemporary hotel located near Hamad International Airport and a short drive from central Doha, the Corniche, the National Museum of Qatar, and the city’s business district. Designed for both business and leisure guests, the property combines modern architecture with warm hospitality and a setting that supports productivity, comfort, and connection.

Role overview

This position is suited to someone who values thoughtful, guest-focused service and can help sustain a culture built around modern design and exceptional hospitality. The hotel is looking for a professional who can create a smooth, personalized, and authentic experience for guests while supporting the overall service standards of the brand.

Job purpose

As Team Leader – Reservations, you will support the effective operation of the Reservations department in alignment with Hyatt International’s corporate direction and brand standards, while also helping meet the expectations of employees, guests, and owners. You will assist the Reservation Manager with day-to-day management of the team, coordinate closely with Marketing, Sales, and other Rooms-related departments, and contribute to maximizing room yield through strong inventory control and attentive customer service.

What the role involves

The role calls for someone who can balance operational support with service excellence, maintain high standards in reservations handling, and contribute to a seamless experience for guests. You will be expected to work with internal stakeholders to ensure rooms are positioned effectively and that guest interactions reflect the hotel’s brand promise.

Qualifications

A relevant degree or diploma in Hospitality or Tourism Management is preferred. The ideal candidate should bring strong people skills, a caring approach to guest engagement, prior international exposure within luxury hotel brands, a willingness to keep learning, and the ability to perform well in demanding situations. Strong English communication is required, and Arabic language ability is considered a clear advantage.

What is offered

The position includes a competitive tax-free salary and benefits, opportunities to progress within a global hospitality company, and discounted stays at Hyatt hotels around the world.