Student Success Manager

Role overview

We are looking for a Student Success Manager to support learners throughout their journey in a digital education setting. The role is centered on helping students stay engaged, supported, and on track from the first onboarding step through to course completion. You will work closely with learners, facilitators, mentors, and internal teams to improve outcomes through timely communication, practical guidance, and thoughtful problem-solving.

Key responsibilities

• Serve as the main contact for learners from onboarding until they finish the course.
• Run individual and group support sessions across different time zones.
• Help learners organise study plans and keep their progress moving toward completion.
• Spot engagement or learning issues early and respond with workable solutions.
• Communicate clearly and promptly through email, chat, and video meetings.
• Partner with facilitators, mentors, and career coaches so learner goals are achieved.
• Track learner progress and engagement using reporting and monitoring tools.
• Review learner feedback and use it to suggest improvements to processes.
• Support alumni and help build a connected community for former participants.

Requirements

• A relevant bachelor's degree, or equivalent practical experience.
• At least 3 years of experience in student support, customer success, or learner engagement in education or training environments.
• Proven ability to connect with varied learner groups and communicate effectively.
• Strong coordination and administrative skills with careful attention to detail.
• Experience running online sessions or coaching learners is preferred.
• Comfort working with digital learning platforms and online education environments.
• An empathetic, proactive approach and the ability to handle sensitive information professionally.
• Strong ownership and accountability for learner outcomes.

Benefits

• Fully remote position with flexible working arrangements.
• A collaborative, people-focused culture that values performance.
• The chance to support meaningful learner outcomes in a growing digital education space.
• Opportunities for professional development within a purpose-led employer group.

Recruitment process

The hiring process is designed to be fair, transparent, and multi-step so that both sides can assess fit.

• Submit an application through the online form and answer short application questions.
• Applications are reviewed for alignment, and suitable candidates move to the longlist.
• Selected candidates complete a video interview with short responses to 3 to 4 role-based questions.
• Shortlisted applicants attend one or more live interview rounds.
• Reference and background verification are completed for the final shortlist.
• Successful candidates receive an offer and contract documents.
• After acceptance, pre-boarding is completed before joining the employing organisation within the employer group.

Additional information

Throughout each stage, the employer places importance on respectful interaction, clear updates, and timely feedback.