Student Success Manager (Australia)

Role overview

peopleworth is part of an Employer Group that partners with forward-thinking organisations. The group is hiring a Student Success Manager to support learners throughout a digital education journey, from onboarding to course completion. The focus of the role is to keep students engaged, satisfied, and well supported by using proactive communication, issue resolution, and close coordination with internal teams and learning facilitators.

What you'll do

• Serve as the main contact for learners from the moment they join until they finish their course.
• Run one-on-one and group support sessions across different time zones.
• Help learners organise study plans and stay on track toward completion.
• Spot engagement or learning difficulties early and work with practical solutions.
• Communicate promptly and clearly through email, chat, and video calls.
• Work alongside facilitators, mentors, and career coaches to support learner goals.
• Track learner progress and engagement using reports and monitoring tools.
• Review learner feedback and suggest improvements to processes and support methods.
• Assist alumni and help build a connected community among former participants.

What we're looking for

• A relevant bachelor's degree or comparable professional experience.
• At least 3 years of experience in student support, customer success, or learner engagement in education or training settings.
• Strong relationship-building and communication skills with varied learner groups.
• Excellent organisation and administration abilities, with a strong eye for detail.
• Experience leading online sessions or coaching learners is an advantage.
• Comfort using digital learning platforms and virtual education tools.
• An empathetic, proactive approach and the ability to handle sensitive information responsibly.
• Strong accountability and ownership for learner outcomes.

Benefits

• Fully remote position with a flexible work setup.
• A collaborative culture focused on people and performance.
• Chance to make a meaningful impact on learner outcomes in a growing digital education space.
• Opportunities for professional development within a purpose-led Employer Group.

Recruitment process

The Employer Group uses a fair and multi-step hiring process to make sure there is a strong match on both sides.

• Submit the application form and answer a few short questions.
• Applications are reviewed for role fit, and suitable candidates are moved to the longlist.
• Selected candidates complete a short video response stage with 3 to 4 role-specific questions.
• Shortlisted applicants attend live interviews, with additional rounds if needed.
• References and background checks are completed for the final shortlist.
• Successful candidates receive an offer and contract documents.
• After acceptance, pre-boarding begins before formal onboarding with the employing organisation in the Employer Group.

Working style

This role is based in Brisbane, Queensland, Australia, and is offered as a remote full-time position. The hiring process emphasises clear communication, respectful interaction, and timely feedback at every stage.