Site Leader II

Role overview

Gopuff is hiring a Site Leader II for its Philadelphia operations. This is a demanding, fast-moving leadership role for someone who brings initiative, ownership, and an entrepreneurial mindset. You will oversee a local team of Shift Leaders and Field Operations Associates, manage mega operations at the facility, and coordinate a group of independent Driver Partners. The role is central to the performance of the territory and requires a strong focus on execution and customer experience.

What the role involves

• Oversee day-to-day warehouse activity, including deliveries, inventory, equipment, and operational systems.
• Lead efforts to improve key performance indicators such as order picking time, order dwell time, drive time, order defect rate, and cost per order.
• Support the development of a team of roughly 30 to 40 employees.
• Coordinate both inbound and outbound delivery flow.
• Own site-level financial performance by meeting targets for productivity, labor, and other operating costs.
• Ensure compliance with company standards, legal requirements, and warehouse policies by reviewing and interpreting reports.
• Monitor human resources compliance, asset protection, safety controls, and quality/safety checks for people and products.
• Build and execute action plans to lift performance and guide the management team on company programs, recordkeeping, and confidentiality expectations.
• Coach site leadership on managing labor and expenses so they stay aligned with budget and sales volume.
• Develop and roll out plans that strengthen the warehouse’s financial results.

What we are looking for

We need a proven leader with extensive management experience and the ability to succeed in a high-pressure, changing environment. The ideal candidate should be comfortable leading a blended workforce, strong in communication, and capable of solving conflict while building team engagement. Experience from retail, warehousing, logistics, military, restaurants, or a similar environment is preferred.

Benefits and perks

• Medical, dental, and vision coverage for full-time employees.
• 401(k) retirement savings plan.
• 25% employee discount and FAM membership.
• Vacation and sick time for eligible employees.
• Employee assistance program through AllOne Health (formerly Carebridge).

Additional information

Gopuff describes its mission as helping customers get everyday needs quickly, whether that means groceries, pet food, or late-night snacks. The company is building a team to support a convenience-focused service model. Gopuff is an equal opportunity employer and is committed to an inclusive workplace. Employment decisions are made without discrimination based on race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or family status, age, ancestry, disability, genetic information, or any other protected characteristic. The company also notes that it may use artificial intelligence tools to assist with parts of the hiring process, such as screening applications or reviewing responses, but final decisions are made by human recruiters. Applicants may contact the company for more information about how data is processed.