Service Desk Technician Level 2

Company overview

Revolution has spent more than 25 years delivering dependable professional IT support, services, and solutions to businesses in Auckland and throughout New Zealand. The company takes a tailored approach, learning each client’s specific needs and building customised technology solutions designed to improve productivity, efficiency, and overall performance. Working with Revolution means receiving attentive service and practical, innovative IT support focused on business success.

Role summary

This full-time Service Desk Technician Level 2 position is based onsite in Penrose, Auckland. It is suited to a technician who wants to do more than close tickets quickly and prefers a quality-driven environment where issues are resolved properly the first time. The annual salary range for this position is NZ$70,000 to NZ$80,000.

What the role involves

As a Level 2 Technician, you will act as an important escalation point within the Service Desk and support a wide range of client environments. The role focuses on resolving complex technical problems and delivering solutions that are reliable, scalable, and built to last.

• Take full ownership of escalated technical incidents until they are fully resolved
• Provide advanced support across Windows, Server, and Microsoft 365 environments
• Support both end users and core infrastructure components
• Carry out onsite work, deployments, and project delivery tasks
• Serve as a dependable escalation contact for Level 1 technicians
• Focus on identifying and fixing root causes rather than applying temporary workarounds
• Communicate clearly, professionally, and confidently with clients

What you will need

The ideal candidate brings solid experience in IT support, preferably in a managed service provider environment, along with a strong technical foundation and a client-focused approach.

• At least 3 years of IT support experience, ideally within an MSP
• Microsoft certification
• Strong working knowledge of Windows 10/11, Windows Server, and the Microsoft 365 ecosystem
• Understanding of Active Directory and networking basics
• Experience using RMM and PSA platforms, with N-able and Autotask considered an advantage
• Proactive, accountable, and customer-oriented mindset
• Excellent communication skills and strong attention to detail
• Project management knowledge
• Valid NZ full driver’s licence

Why this opportunity stands out

• Join a team that values doing IT work thoroughly and correctly
• Gain exposure to a modern and varied technology environment
• Access structured training and opportunities for career growth
• Work in a collaborative team that supports one another
• Receive a mobile phone plan and home internet
• Company vehicle provided

Eligibility

Applicants must be New Zealand residents or hold an open work visa.

Additional information

This position is a full-time onsite role in Auckland (Penrose). Candidates are expected to bring a high standard of technical ownership, a strong service ethic, and the ability to deliver lasting solutions rather than short-term fixes.