Service Associate - Concierge (Doorman)
Singapore · Full Time
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- Experience
- 1+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 hours ago
- Work mode
- In office
- Eligibility
- Candidates with at least 1 year of guest-facing hospitality experience may apply.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
This position is for a Doorman at Shangri-La Singapore. The role sits at the hotel’s main entrance and focuses on creating a warm first and last impression for guests while supporting concierge operations and maintaining the brand’s service standards.
About the Property
Shangri-La Singapore is positioned as a peaceful urban retreat in Singapore, located about 15 acres of greenery and only a short distance from Orchard Road. The hotel offers 792 guestrooms and suites spread across three wings, including family-themed rooms and facilities designed for families.
Workplace Culture
The hotel describes itself as a close-knit team that values genuine care, mutual respect, recognition for effort, work-life balance, and a calm, sincere working environment. It aims to be an employer of choice by offering strong benefits and a supportive atmosphere.
What You Will Do
- Welcome guests warmly when they arrive and see them off when they depart.
- Handle luggage assistance and help ensure bags are delivered and collected without delay.
- Support smooth arrival and departure arrangements for FIT guests using limousine transport.
- Stay informed about hotel functions, VIP movements, and current occupancy levels.
- Control traffic movement and assist with taxi coordination at the porte cochere.
- Keep the entrance, lobby, and surrounding guest areas orderly, presentable, and properly staffed.
- Answer guest questions quickly and work with other departments to resolve requests.
- Protect guest and hotel confidentiality and follow key control procedures.
- Join daily briefings and team meetings as required.
- Contribute to a positive team environment and strong department coordination.
- Attend required training and remain current on hotel processes and procedures.
- Follow all health, safety, and security requirements.
- Support sustainability efforts and community-focused programmes.
Requirements
- At least 1 year of experience in a guest-facing role within the hospitality sector.
Additional Information
This is a full-time, on-site role in Singapore. No salary, vacancy count, or start date was specified in the source.