Service Advisor
Carrigaline, County Cork, Ireland · Full Time
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- Experience
- Any
- Salary
- EUR 30,000 – EUR 36,000 / year
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- null
- Eligibility
- Candidates with prior experience in service advising, customer service, call centres, or technical administration roles are encouraged to apply. Individuals with strong IT and administrative capabilities are preferred. A professional demeanor and excellent communication skills are essential. The ro…
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Cogans Toyota Carrigaline is looking for a dedicated Service Advisor to join their Aftersales department. This crucial role serves as the primary point of contact between customers and the workshop, ensuring a seamless service experience. If you are passionate about delivering exceptional customer service, thrive in a dynamic setting, and seek a long-term career with comprehensive training from a leading automotive brand in Ireland, we encourage you to apply.
Responsibilities
- Manage service and repair appointments booked via phone, email, and in-person visits.
- Accurately identify necessary service and repair work based on vehicle specifics like age, mileage, and maintenance history.
- Clearly and precisely document customer-reported issues.
- Coordinate workshop schedules and manage capacity using the Keyloop DMS.
- Provide clear cost estimates and secure customer approval for work.
- Keep customers informed about the status of their vehicle, including any unexpected findings or additional service needs.
- Ensure strict adherence to GDPR regulations and maintain accurate records.
- Prepare invoices detailing all services performed and process payments.
- Ensure vehicles are returned to customers on time and to the highest quality standards.
Requirements
- Previous experience in a service advisor, customer service, call centre, or technical administration role is required.
- Proficiency in IT and administrative tasks; experience with Keyloop DMS is beneficial.
- Possess a professional and friendly telephone manner with strong communication abilities.
- Demonstrated ability to manage multiple tasks, prioritize effectively, and maintain organization in a busy environment.
- A proactive, problem-solving attitude with meticulous attention to detail.
- A collaborative team spirit, with the capacity to work independently when necessary.
- While automotive industry experience is advantageous, it is not a mandatory requirement.
Perks
- Full-time, permanent employment.
- Competitive weekly salary complemented by a monthly bonus structure.
- Access to Toyota Ireland's extensive training and development programs.
- Defined career advancement opportunities within the Aftersales division.
- Employee Assistance Programme for support.
- Work within a supportive and well-established dealership with a strong local standing.
Additional Information
This role is based in Carrigaline, County Cork, Ireland. The position is full-time and permanent. The compensation includes a basic annual salary ranging from €30,000 to €36,000, with potential for an additional €3,000 to €6,000 per annum in performance-related pay.