Senior Sustainment & Optimization Analyst

About the company

Claritev is a healthcare technology and services organization that helps simplify complex problems across the healthcare landscape. The company works across multiple business areas, combining data, technology, and specialist services to help payers, providers, and employers improve results and lower costs.

Its Professional Services function is central to that mission, working closely with clients to implement solutions, improve performance, and create measurable impact. This is a role for professionals who want to build meaningful expertise, partner directly with clients, and progress into leadership while contributing to better healthcare delivery.

Role overview

This position is for a Senior Sustainment & Optimization Analyst supporting a large-scale Oracle Health (Cerner) Millennium EHR program. The focus is on post-go-live stability, optimization, and enhancement work that increases the long-term value of the platform.

You will help guide system changes from intake and analysis through governance, testing, and deployment. The role involves working across clinical, operational, and IT teams, using strong analytical skills and IT service management knowledge to manage competing priorities in a fast-moving environment.

What you will do

As part of the team, you will act as a key connection between stakeholders and technical teams, turning business and user needs into practical, scalable improvements.

• Support ongoing sustainment and optimization work for the Oracle Health Millennium platform, with a focus on reliability and continuous improvement.
• Partner with clinical, business, and technical teams to uncover needs, set priorities, and move enhancement work forward.
• Gather, analyze, and document requirements for system improvements, optimization efforts, and issue resolution.
• Convert user needs into system changes that support business, clinical, and operational goals.
• Oversee a portfolio of sustainment initiatives and guide them through change management and release processes.
• Run meetings and working sessions, including agenda creation, outcome documentation, and follow-up tracking.
• Evaluate technical outputs such as design documents and test plans to confirm they match business needs.
• Assist with IT governance activities, including materials for change control boards and communication of decisions.
• Coordinate UAT so that solutions are validated against functional expectations and quality standards.
• Share recommendations and insights that help leadership make strategic and operational decisions.
• Keep cross-functional teams aligned so delivery stays timely and effective.

Required background

The ideal candidate will bring healthcare IT experience, deep familiarity with Oracle Health (Cerner) Millennium, and a strong record in analysis, support, and coordination roles.

• Bachelor’s degree in Health Informatics, Information Technology, Business, or a related discipline.
• 5–7+ years of experience in healthcare IT, including application support, business analysis, or project coordination.
• Hands-on experience with Oracle Health (Cerner) Millennium and its workflows/capabilities.
• Strong experience in requirements analysis, business process design, and incident/problem management.
• Solid understanding of IT service management concepts and the software development/release lifecycle.
• Experience supporting post-go-live sustainment and optimization in large healthcare settings.
• Excellent communication, facilitation, and documentation abilities for both technical and non-technical audiences.
• Capability to handle multiple priorities independently and move work forward with limited oversight.

Preferred background

• ITIL certification or formal training in ITSM frameworks.
• Experience with large Oracle Health (Cerner) implementations or transformation programs.
• Exposure to change control governance and release management best practices.
• Experience in complex, matrixed organizations with many stakeholder groups.
• Familiarity with clinical and revenue cycle workflows in healthcare systems.
• Advanced program or project management experience in healthcare IT environments.

Skills

Strong candidates will bring a blend of analytical, operational, and stakeholder-management skills suited to enterprise healthcare technology work.

• Requirements analysis
• Healthcare IT operations
• Oracle Health Cerner Millennium
• Incident and problem management
• IT service management (ITSM)
• Release and change management
• Stakeholder engagement
• UAT coordination
• Business process design
• Documentation and reporting
• Facilitation and meeting management
• Cross-functional collaboration

Compensation and benefits

The salary range for this position is $120,000 to $150,000 per year. Final offers will depend on education, experience, skills, work location, and internal equity. This role is also eligible for health insurance, a 401(k), and bonus opportunity.

Benefits include medical coverage (PPO and HDHP), dental and vision insurance, pre-tax FSA and HSA options, life and disability insurance, paid parental leave, a 401(k) company match, employee stock purchase plan, generous paid time off based on years of service, 10 paid company holidays, tuition reimbursement, employee assistance program, and sick time benefits for eligible employees.

For Washington candidates, sick leave accrues at 4.61 hours every other week during the first two years of tenure, then increases with additional service. Sick time is generally accrued at one hour for every 30 hours worked, up to 40 hours per calendar year, unless state law provides a more generous benefit.

The company also notes a friendly and supportive environment, flexible scheduling where possible, and access to live and web-based professional development and educational programs.

Equal opportunity

Claritev is an equal opportunity employer and follows all applicable laws and regulations. Qualified applicants are considered without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Application timing

Applications are typically accepted for at least 5 calendar days from the posting date, or for as long as the role remains open.