Senior Solution Sales Executive - CX

Role summary

This position is focused on selling a defined set of SAP Customer Experience (CX) solutions to a targeted business area or buying group, such as Marketing, Sales, Service, Commerce, or Customer Data. The objective is to help customers improve customer engagement, connect experiences across touchpoints, and support revenue growth using the SAP CX portfolio.

The role also involves supporting adoption of the solutions, helping customers realize business value, and managing the continuity and growth of existing and prospective accounts. It is a quota-carrying sales role with responsibility for maintaining customer relationships and shaping customer requirements.

Accountability

• Own the outcome of assigned workstreams or projects within the area of responsibility.
• Operate as a senior contributor on technically and commercially complex matters.
• Use specialist knowledge and proven creativity to produce strong results and workable solutions.
• Contribute to long-term planning and concept development.
• May include leadership or supervisory duties.

Complexity

• Work independently and resolve difficult issues within a specialist domain, including cross-functional or cross-country efforts.
• Set priorities and take full ownership of assigned topics.
• Provide regular project updates and status reporting.
• Make decisions that can improve current and future designs, strategies, systems, and processes.

Experience and expertise

• Bring advanced business or technical capability, along with deep knowledge in one or more relevant areas.
• Use customer-facing judgment to build and maintain long-term client relationships.
• Have several years of experience with increasing responsibility.

Communication and collaboration

• Develop and sustain partnerships with internal stakeholders, customers, and external partners.
• Create shared understanding and support cooperation across teams.
• Explain processes and policies clearly so they are easy for others to follow.
• Share relevant updates in a timely way and give constructive input to colleagues and managers.

Company overview

SAP is a global enterprise software company serving hundreds of thousands of customers worldwide. Known for its ERP leadership, the company now provides cloud-based business applications, analytics, intelligent technologies, and experience management solutions. SAP emphasizes collaboration, ongoing development, wellbeing, and a workplace where people can contribute as themselves.

Inclusion and workplace support

SAP promotes inclusion, health, well-being, and flexible working approaches. The company states its commitment to equal opportunity and accessibility support for applicants with disabilities. If assistance is needed during the application process, candidates may contact Recruiting Operations.

Additional conditions

• Employment is a regular full-time role.
• Expected travel is 0% to 10%.
• Career status is Professional.
• Applicants may be asked to complete background verification through an external vendor.
• The company notes that use of AI in the recruitment process must follow its ethical AI guidelines, and violations may lead to disqualification.
• For SAP employees, only permanent positions qualify for the employee referral program, subject to policy rules.
• Specific conditions may apply for vocational training roles.
• The requisition ID is 442505.
• Work area: Sales.