Senior Office Administrator

About Darktrace

Darktrace is a worldwide cybersecurity company focused on AI-driven protection. Established in 2013, it helps nearly 10,000 organizations stay protected against emerging threats through its proprietary AI technology. The Darktrace Active AI Security Platform is designed to support cyber resilience across the full digital environment, including network, cloud, and email. The company has generated more than 200 patent applications and employs over 2,400 people globally.

Role Overview

Darktrace is hiring a polished and professional Senior Office Administrator to join its Facilities function in the busy Cambridge office. This is a front-of-house role suited to someone detail-focused, team-oriented, and confident as the first person visitors meet when arriving at the office. There is also an opportunity to develop toward an Office Manager position in the near future.

Key Duties

• Welcome visitors at reception and serve as the initial point of contact in a courteous, professional manner.
• Guide guests to the correct person, team, or office location.
• Handle incoming calls by answering, screening, and transferring them as needed.
• Keep the reception space organised, neat, and fully equipped with the required stationery and materials.
• Receive, organise, and distribute mail, parcels, and daily deliveries.
• Support office safety and access control by following security processes, monitoring the logbook, and issuing visitor passes.
• Manage front-office stock by ordering supplies and tracking inventory levels.

Working Hours

The daily schedule may be either 8:30 AM to 5:00 PM or 9:00 AM to 5:30 PM, with one hour allocated for lunch.

Candidate Profile

The ideal applicant will be professional, approachable, and capable, with prior experience in reception or a front-of-house setting. Strong communication skills, a helpful attitude, and a genuine interest in providing excellent service are important for this role. Good organisation, a proactive mindset, resourcefulness when handling issues, and familiarity with office equipment such as scanners and printers are also needed.

Benefits

Employees receive 23 days of holiday plus all public holidays, increasing to 25 days after two years of service. Additional benefits include a day off for your birthday, private medical insurance for you, your cohabiting partner, and children, life cover equal to four times base salary, a salary sacrifice pension plan, enhanced family leave, a confidential Employee Assistance Program, and a cycle-to-work scheme.

Equal Opportunity and Accommodation

Darktrace is an equal opportunity employer and evaluates all qualified applicants without discrimination based on race, color, religion, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other legally protected status. Reasonable accommodations are available for qualified individuals with disabilities during the application or interview process by contacting the Talent Partner.