Senior Business Analyst

About the Company

Cubic is a global technology company focused on transport and defence solutions. Its transportation business builds tools that simplify everyday travel, while the wider organisation aims to improve mission success and safety through innovation and service. The company works across multiple business lines, including Cubic Transportation Systems and Cubic Defence.

Role Overview

This Senior Business Analyst position sits within Cubic Transportation Systems and plays a central role in digital design and delivery. The role connects internal functional groups such as Program Management, Engineering, Verification & Validation, Services, and Training with external stakeholders including NZTA, councils, and third-party providers. The digital landscape includes several websites and customer mobile applications.

You will work closely with digital teams to translate business needs into workable solutions, clarify requirements, and support defect triage and prioritisation using recognised methods such as RICE and MoSCoW. The role also involves extracting, analysing, and reporting business data to support decision-making, improve performance, and strengthen end-to-end processes and information flow. With responsibility for delivery across multiple locations, you will support the rollout of a national ticketing solution and coordinate localised work with regional and city councils. This is an autonomous role that requires sound judgement and strong decision-making.

Key Responsibilities

• Partner with Cubic Digital teams and cross-functional groups to deliver digital solutions within agreed cost, schedule, and performance targets.
• Support teams in shaping requirements and solution options while keeping stakeholder needs, technical limits, and change control in mind.
• Set expectations with clients by defining scope, documenting requirements, and helping projects move forward smoothly.
• Coach project teams and provide functional leadership to keep delivery aligned with schedules.
• Build and maintain effective digital delivery practices, including traceability, feedback mechanisms, and progress updates.
• Oversee digital requirements across several projects in line with contract terms, policies, and procedures.
• Gather, document, assess, trace, validate, and manage business requirements, including gap analysis and formal sign-off.
• Work with stakeholders to agree on business needs, process definitions, and shared outcomes.
• Ensure proposed solutions meet both technical and business expectations and contribute to user satisfaction.
• Assess and recommend options based on business and technical suitability, while supporting innovation and issue resolution.
• Improve processes through workshops, requirement refinement, and corrective actions that reduce repeat issues.
• Coordinate scope delivery against deadlines and manage associated risks, including risks tied to digital assets.
• Prepare SLA and KPI performance reports with analysis and insights.
• Create and keep current system documentation such as specifications, process maps, work instructions, and training resources.
• Assist with bids and proposals for new work or expanded opportunities.
• Carry out additional duties as required.

Requirements

• A university degree, or an equivalent qualification, in Project Management, Information Systems and Technology Management, Computer Science, or a related field.
• At least 8 years of business analysis experience on complex technology initiatives involving multiple remote and on-site stakeholders.
• Strong capability in data management.
• Practical knowledge of AI solutions and experience applying them.
• Exposure to multiple delivery streams, such as digital and infrastructure work.
• Experience handling diverse stakeholder groups and balancing competing priorities.
• Demonstrated ability to lead several projects at the same time.
• Project management experience.
• Working knowledge of both Agile and traditional delivery approaches.
• Experience in transportation, ticketing, or a similar sector is strongly preferred.
• Solid analytical, problem-solving, and planning skills with the ability to meet deadlines.
• Experience building processes and working with reporting, SLAs, and KPIs.
• Understanding of data migration, database reporting, and reporting tools.
• Proficiency with Jira, Confluence, and tools used for requirements or design management.
• Advanced Microsoft Office skills, including Word, Excel, PowerPoint, Outlook, and Teams.
• Excellent communication and interpersonal skills, with the ability to explain technical and complex ideas clearly.
• Strong collaboration skills and the ability to build trusted stakeholder relationships.
• Adaptability to work effectively in changing environments.
• Comfort working with stakeholders across multiple time zones and remote locations.
• Strong influencing and negotiation ability.
• Self-driven and capable of working independently.
• Comfort with ambiguity while still meeting commitments.
• Willingness to travel within New Zealand when needed.

Additional Information

Employment is on an employee basis. Cubic states that this role is not an exhaustive list of duties, responsibilities, or requirements, and these may change as business needs evolve.

Inclusion Statement

Cubic promotes an inclusive workplace and welcomes applicants from all backgrounds. Hiring decisions are made without discrimination based on any protected characteristic under applicable law.