Senior Authority Officer

Role overview

The Ministry of Business, Innovation and Employment is hiring a Senior Authority Officer to join the Employment Relations Authority in Auckland CBD. This permanent full-time position is suited to someone who is comfortable handling authority processes, making sound assessments and decisions, and contributing to a high-performing team environment.

In this role, you will bring your background in supporting colleagues through advice, coaching and mentoring so work is completed accurately and on time. You will also need to apply strong technical judgement across your own case files, while assisting the ERA Business Support Manager and wider team to maintain consistency in advice, case management and administrative practice.

The position plays an important part in making sure both local and national files are managed efficiently, that customers receive a professional and responsive service, and that ERA members are supplied with high-quality information and operational support.

Key responsibilities

• Handle your own caseload and carry out assessments and decisions with sound judgement.
• Provide guidance, coaching and mentoring to support team members in delivering work on time.
• Assist the Business Support Manager and the wider team with consistent advice, case management and administrative processes.
• Support operational case management needs for ERA members.
• Help ensure files are managed effectively across the local office and nationally.
• Contribute to a professional service experience for all parties involved.

Experience and skills needed

• Proven experience in front-line response, allocation functions, case management, or a similar setting.
• Strong organisational ability, including the skill to prioritise competing deadlines and workloads.
• Experience coaching, guiding or leading individuals or teams.
• Clear written and spoken communication skills.
• Solid understanding of relevant employment legislation, operational policy, practice frameworks and business processes, and how to apply them in case assessment and allocation.
• Ability to build an inclusive workplace that respects and celebrates diversity.
• Comfort working at pace, managing varied requests and switching between tasks while staying positive.
• Legal right to live and work in New Zealand.

About MBIE

MBIE aims to support a resilient, high-performing economy that improves quality of life for people across New Zealand. The organisation works with others to help businesses become more productive and competitive internationally, improve access to employment opportunities, and support more affordable housing outcomes.

People are central to the way MBIE works. Its values guide everyday behaviour: Mahi Tahi, Māia, Pae Kahurangi, and Pono Me Te Tika. MBIE also reflects its Māori identity through Hīkina Whakatutuki, meaning “lifting to make successful”.

Te Tiriti o Waitangi commitment

MBIE recognises the partnership established under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to that partnership. This includes building enduring and effective relationships with iwi, Māori and other Māori organisations, and the Crown, to support social and economic development for Māori and for Aotearoa New Zealand more broadly.

The organisation continues to work with iwi to identify sustainable solutions to long-standing issues and to support opportunities for iwi leadership and growth in an enabling environment.

Application details

Applicants should submit a CV and cover letter explaining why they are a strong match for the role. Applications must be completed through the online application process.

For questions, contact Jackie Johnson at jackie.johnson@mbie.govt.nz and quote reference MBIE/19703.

Applications close on 30 June at 5:00 pm.

Compensation and benefits

The salary range for this role is $75,114 to $88,266, plus KiwiSaver and wellness benefits.