Sales Assistant, Retail - IKEA Jebel Ali

About the Company

Al-Futtaim Group began as a trading business in the 1930s and has grown into a large privately held regional organisation based in Dubai, UAE. Its operations span automotive, financial services, real estate, retail, and healthcare, with more than 35,000 people working across over 20 countries in the Middle East, Asia, and Africa. The group partners with 200+ well-known global brands and is driven by entrepreneurship and a strong customer-first approach, supported by the values of respect, excellence, collaboration, and integrity.

Role Summary

The Sales Assistant supports sales growth, creates a strong shopping experience, and helps keep the market hall operating to standard. This position involves assisting customers, arranging merchandise, maintaining the store environment, and completing tasks assigned by the shopkeeper. Success in the role depends on achieving sales goals, following company rules, and delivering reliable service with a proactive, team-oriented attitude.

Key Responsibilities

• Achieve or surpass the weekly sales target.
• Share timely and relevant product information with customers.
• Take part in all inventory activities for the market hall.
• Make a strong first impression through a positive attitude and proper dress code.
• Welcome customers as soon as they enter the store with a smile.
• Show enthusiasm and a positive outlook toward the products, brand, and organisation.
• Deliver a consistently positive customer experience.
• Keep the store clean, tidy, and well-organised in line with standards.
• Carry out additional duties assigned by the shopkeeper.
• Attend store meetings and related events as required.
• Comply fully with IKEA policies and procedures.
• Arrive on time and follow the assigned work schedule.
• Remain adaptable and cooperate well with colleagues and management.

Skills and Requirements

• Strong customer service ability.
• Proven capability to meet and exceed sales goals.
• Good organisation and attention to store presentation standards.
• Consistent compliance with company processes and policies.
• High School education.
• At least 1 year of experience in retail sales.
• Clear verbal communication skills.
• Physical ability to lift certain products.
• Ability to stand for a minimum of 8 hours.
• Friendly and welcoming manner.
• Customer-focused mindset.
• Alignment with Al-Futtaim and IKEA values.

Candidate Guidance

Applicants should review the role carefully and submit a tailored CV that clearly demonstrates why they are a strong match for the position. Selection will consider both job-related skills and behaviour, as well as how well a candidate fits the values of Respect, Integrity, Collaboration, and Excellence.

Additional Information

Job Requisition ID: 178316

The employer aims to provide a strong candidate experience and makes efforts to review and respond to applications throughout the hiring process.