Room Attendant

Job overview

The Room Attendant is responsible for maintaining the cleanliness and order of guest rooms and hallway areas throughout the hotel.

Key duties

• Follow hotel housekeeping procedures to clean, dust, wax, scrub, polish, and service guest rooms each day.
• Load the housekeeping cart with guest room supplies at the start and end of every shift.
• Welcome and interact courteously with guests.
• Make beds, change linens, and replenish guest room amenities and supplies.
• Empty wastebaskets and dispose of trash properly.
• Move or reset furniture, drapes, and room accessories as needed.
• Ensure rooms are left in the standard arrangement set by the Executive Housekeeper, with the door shut and locked.
• Report any damage, safety concerns, required repairs, or unfamiliar persons in assigned areas.
• Turn in any items discovered in guest rooms, hallways, or back-of-house spaces to the Housekeeping department as lost and found, including the date, location found, item description, and the finder’s name.
• Maintain accountability for all keys issued for the shift.
• Clean corridors and service areas.
• Support special projects or requests from Housekeeping leadership.
• Carry out other related duties assigned or considered necessary by management.

Qualifications

Applicants should have a high school education or equivalent. Up to six months of related experience or training is acceptable, and a combination of education and experience may also qualify.

The role calls for the ability to read, compare words and number sequences, and communicate using simple written and spoken sentences. Candidates should be able to follow detailed but straightforward written or verbal instructions and handle practical problems that may arise.

Strong guest interaction skills are essential, along with the judgment to recognize situations involving guests that need immediate supervisory attention. Safe and careful handling of guest security and wellbeing is expected.

Physical requirements

This position involves frequent standing, walking, using the hands to feel or operate objects and tools, stooping, kneeling, crouching, crawling, and communicating. Sitting and reaching are also required at times, while climbing and balancing are occasional tasks.

The employee must be able to lift or move 25–30 pounds regularly and up to 50 pounds frequently.