Room Attendant

About the Company

Travel + Leisure Co. is a global vacation ownership and travel membership business with a broad and expanding collection of resort, travel club, and lifestyle travel brands. The company’s associates support its mission of helping people enjoy more vacations, and the culture emphasizes learning, growth, and creating memorable experiences for travelers.

Role Overview

As a Room Attendant, you will be responsible for maintaining a consistently high standard of cleanliness, hygiene, and comfort across guest accommodation. This role sits within the housekeeping function and reports to the Housekeeping Manager, Housekeeping Team Leader, and/or Supervisor. There are no direct reports for this position.

Key Relationships

You will work closely with housekeeping team members as well as owners and guests.

Principal Responsibilities

• Deliver friendly and professional service to guests, owners, and colleagues at all times.
• Clean assigned apartments and guest rooms to the required standard, completing all work within the allotted time.
• Keep pantries tidy and well organised, and only stock supplies as directed.
• Inspect items left in rooms between turns and confirm that they remain clean and in good condition, such as bedspreads, blankets, and mattress protectors.
• Make sure guest rooms are replenished with the needed items, including crockery, linen, and information materials, on a daily basis or as requested.
• Check soft furnishings for any stains or damage.
• Ensure corridors and service areas remain clean at all times.
• Support other housekeeping team members in maintaining a clean guest accommodation environment.
• Empty vacuums and report any maintenance issues that arise.
• Carry out additional duties requested by the resort management team.
• Follow Travel + Leisure Co.’s workplace health and safety policy, procedures, and reasonable instructions.
• Act in a way that protects your own safety and the safety of others, and avoid misusing or interfering with any health and safety equipment or controls.
• Demonstrate CARE in interactions with internal and external stakeholders.
• Show innovation by helping improve processes and products.
• Act with integrity by doing the right thing, taking ownership, and delivering on commitments.
• Model leadership values through clear communication, respect for peers and managers, and active team support.

Physical Demands

This role involves extensive movement and hands-on work. You should expect to spend most of the day standing, walking, talking, listening, and pushing or pulling items. Sitting is rare. The job may also require intermittent lifting or carrying of items under 10 kg, reaching, and frequent climbing stairs or ladders, stooping, kneeling, squatting, crawling, gripping, and pinching.

Work Environment

The work is primarily indoors, with occasional exposure to outdoor conditions, cold or wet weather, and hot or humid conditions. You may also frequently handle chemicals or solvents.

Key Position Criteria

• Ability to clean efficiently and effectively within set timeframes.
• A proactive, energetic, and self-motivated approach to work.
• Willingness to work a flexible roster, including nights, weekends, public holidays, and school holidays.
• Good understanding of workplace health and safety, including the safe handling of chemicals.

Additional Information

A strong candidate has already been identified for this position.

Travel + Leisure Co. promotes an inclusive workplace where people are encouraged to deliver excellence, enjoy their work, celebrate success, and support one another. The company is an equal opportunity employer and considers all applications without regard to protected characteristics. If you need reasonable accommodation to complete the application or any part of the hiring process, you can email your request to MyCareer@travelandleisure.com and include the job title and location.