Room Attendant

Role Overview

The Room Attendant role in the Housekeeping department focuses on keeping guest accommodations and assigned common areas spotless, well-stocked, and ready for occupancy at all times. The position supports the hotel’s cleanliness and service standards to ensure a comfortable and welcoming stay for every guest.

Key Responsibilities

• Prepare and service guest rooms in line with hotel housekeeping standards.
• Make beds and replace bed linen, pillow covers, and towels as needed.
• Clean washrooms, replenish toiletries, and maintain a hygienic environment.
• Dust and wipe down furniture, windows, mirrors, and other fixtures.
• Vacuum and mop floors whenever required.
• Restock guest amenities such as water bottles, tea/coffee sachets, and other complimentary items.
• Inform the Housekeeping Supervisor about repair needs or any damaged items found in rooms.
• Make sure rooms are prepared before guest arrival and check-in.
• Maintain cleanliness in corridors, staircases, and other allocated public spaces.
• Follow all safety, hygiene, and sanitation rules during daily work.
• Respond to guest requests in a courteous and timely manner.
• Respect guest privacy and handle all information with confidentiality.
• Keep housekeeping trolleys clean, arranged properly, and fully supplied.
• Return any lost-and-found items immediately according to hotel policy.
• Support deep-cleaning assignments whenever required.
• Use cleaning chemicals and equipment correctly and responsibly.
• Complete assigned rooms and tasks within the daily schedule.
• Take part in departmental meetings and training programs.

Employee Expectations

• Arrive on time and maintain punctual attendance.
• Wear a neat uniform and visible name badge while on duty.
• Follow proper personal hygiene and grooming standards.
• Maintain a polite, respectful, and professional manner.
• Cooperate with team members and assist colleagues when needed.
• Adhere to instructions from supervisors and management.
• Keep mobile phone use restricted during duty hours except in emergencies.
• Do not consume alcohol or report to work under the influence of alcohol or drugs.
• Act with honesty, integrity, and confidentiality at all times.

Skills Needed

The ideal candidate should have strong attention to detail, the ability to manage time well, good physical stamina, clear communication skills, a positive outlook, and the capability to work both independently and as part of a team. A basic understanding of housekeeping routines and cleaning products is also important.

Work Impact

This role plays an important part in ensuring guests experience a clean, comfortable, and welcoming environment while helping the hotel maintain its quality service standards.