Room Attendant

Role overview

The Millennium Hotel London Knightsbridge is hiring an experienced Room Attendant for its 4-star property in Knightsbridge, London. This position supports the day-to-day operation of the Housekeeping department and helps ensure that the hotel’s procedures, service standards, and performance targets are consistently achieved.

What you will do

• Clean occupied and departure rooms in line with the department’s standard operating procedures.
• Set up sofa beds, extra beds, and baby cots whenever needed.
• Service guest bedrooms, bathrooms, and other assigned spaces to the hotel’s quality standards.
• Replace linens, make beds, and restock guest toiletries and other supplies.
• Vacuum, dust, polish, and disinfect surfaces and fixtures.
• Escalate maintenance faults, damage, or missing items to the supervisor without delay.
• Handle lost property in accordance with hotel procedures.
• Keep housekeeping trolleys and storage areas tidy, stocked, and hygienic.
• Follow health and safety rules, including safe use and handling of cleaning chemicals.
• Protect guest privacy and security at all times.
• Deal with guest requests promptly and professionally.
• Assist with cleaning public spaces when operationally required.

Candidate profile

The hotel is looking for someone with prior housekeeping or room attendant experience in a hotel setting, ideally in a 4-star or 5-star property. You should understand hospitality cleaning standards, be highly organised, and pay close attention to detail. The role also calls for strong time management, reliability, punctuality, and the ability to work both independently and as part of a team. A positive, guest-focused attitude, clear communication skills, and the ability to stay effective under pressure are important. Because the job involves manual tasks such as lifting, bending, standing for long periods, and moving quickly during busy shifts, physical fitness is essential. Flexibility to work different shifts, including weekends and public holidays, is required.

About the hotel

The Millennium Hotel London Knightsbridge is a contemporary 4-star deluxe hotel located in Knightsbridge, one of London’s most prestigious shopping areas. It has 222 guest rooms, including Standard, Superior, Club, and Luxury Suite categories. Guests can also enjoy Babette, a lounge bar with food and drinks served in a relaxed setting and on an outdoor terrace.

About the group

Millennium Hotels and Resorts operates more than 120 hotels worldwide. Its portfolio is organised into several collections, including Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection, and The Biltmore, each with its own character and guest experience. The wider UK business places a strong emphasis on skill development, personal growth, and career progression, supported by training and the M Academy apprenticeship pathway.

Benefits and rewards

• Social events, wellbeing support, and team activities.
• Training and development opportunities.
• Pension salary sacrifice scheme.
• Career development and salary reviews.
• Interest-free season ticket loan scheme.
• One fully paid volunteer day per year, in addition to annual leave.
• Complimentary meals prepared by the hotel’s chefs.
• Length-of-service holiday scheme.
• Worldwide accommodation discounts and 50% off food and beverage outlets.
• Life assurance coverage.
• Recommend-a-friend scheme.
• Real prospects for development and promotion within the industry.

Additional information

The employer is an equal opportunities organisation. Under the requirements of the Asylum & Immigration Act 1996, applicants must already have the legal right to live and work in the United Kingdom. Proof of eligibility will be required during recruitment. Successful candidates will also need to verify their right to work in the UK using Trust ID scanners and software as part of compliance checks.