Relationship Officer (Field)

Company overview

Enlace Education Services is an education-focused organization committed to helping students progress academically and build stronger career opportunities. Its work includes mentorship initiatives, educational tours, and scholarship support designed for students and their families. By combining structured guidance, practical learning tools, and access to experienced mentors, the organization helps learners gain confidence, develop useful skills, and find clearer direction. Scholarship assistance is also part of its support model so that financial or personal challenges do not interrupt education. In addition, educational tours and experiential learning activities are used to spark curiosity, widen real-world exposure, and build global awareness.

Role overview

The Relationship Officer (Field) is a full-time, on-site position based in Accra. The role centers on developing and sustaining productive relationships with schools, families, students, and community partners to promote Enlace’s mentorship, scholarship, and educational tour offerings. The position also involves field engagement, program presentations, enquiry handling, and support with enrollment and scholarship processes.

What you'll do

• Visit schools, families, students, and other community stakeholders in the field to build awareness and trust.
• Present Enlace’s programs in a clear and persuasive way to prospective participants and partners.
• Respond to questions and guide people through enrollment and scholarship application steps.
• Maintain and update lead information, then follow up with interested prospects.
• Share accurate field insights with the admissions and finance teams.
• Collect feedback, address service-related concerns, and support issue resolution.
• Represent the organization at outreach events and other public engagements to strengthen visibility and reputation.

Required profile

• Ability to manage business relationships and nurture long-term partnerships with schools, families, and community groups.
• Working understanding of finance concepts to explain scholarship procedures, payment options, and simple financial documents.
• Strong verbal and written communication skills for outreach, presentations, and short field reports.
• Customer service mindset with the ability to handle enquiries and support students and families professionally.
• Sales aptitude to spot opportunities, promote services, and turn leads into enrolled participants.
• Experience in field-based work, education services, or another customer-facing role.
• Confidence working independently in the field, managing time well, and travelling around Accra and nearby areas when needed.
• Comfort using basic work tools such as email, spreadsheets, and presentation software.
• Minimum academic qualification of a High School Diploma or an equivalent related background; relevant experience may also be accepted.

Additional information

This is a field-based position that may require movement within Accra and surrounding areas as part of regular outreach and stakeholder engagement. The role includes supporting brand presence through events, community interaction, and program promotion.