Relationship Manager - LCMM Mumbai

About the Company

Aditya Birla Capital Limited is the financial services holding company of the Aditya Birla Group. Through its subsidiaries and joint ventures, it operates across protection, investing, and financing offerings, serving customer needs across different life stages. The organisation is supported by a workforce of more than 38,000 people, with a nationwide presence of over 1,300 branches, more than 200,000 agents and channel partners, along with multiple banking partners.

Role Overview

This position is for a Relationship Manager or Senior Relationship Manager based in Mumbai, within the Wholesale Solutions department. The role focuses on client acquisition, relationship building, cross-selling, operational coordination, and risk-aware sales execution for the Mid Corporates segment.

Ideal Profile

The company looks for professionals who align with its five core values: speed, passion, integrity, seamlessness, and commitment. The preferred individual should be capable of handling challenges, creating and sustaining strong teams, and building valuable networks through effective relationships.

Eligibility Criteria

Applicants should hold a CA or MBA qualification.

Key Responsibilities

• Spot business development opportunities and carry out client acquisition activities such as prospecting, lead generation, client engagement, need assessment, solution matching, and relationship upkeep to expand the book and strengthen brand visibility.
• Achieve assigned sales targets for the Mid Corporates segment by building trusted client relationships through proactive engagement and tailored solutions.
• Monitor the market, competing offerings, and potential Mid Corporates clients on a regular basis, and share updates on trends and emerging opportunities.
• Identify and pursue cross-selling opportunities for other ABFSG products and solutions based on client requirements.
• Create effective client engagement through timely communication and a partnership-oriented approach.
• Work closely with internal teams to improve process efficiency, support strong client service, and strengthen relationship management.
• Help reduce turnaround times by maintaining strong coordination with internal stakeholders and contributing to brand credibility and customer-base growth.
• Adopt approved process enhancements and best practices to improve productivity, support better turnaround times, and suggest further improvements where needed.
• Prepare MIS and periodic reports on sales operations and productivity indicators such as disbursements, profits, NPAs, customer-base expansion, new product launches, and new branches, within agreed timelines and formats.
• Build and maintain effective working relationships with internal stakeholders such as Operations and Risk to ensure smooth transactions and prompt issue resolution.
• Carry out compliant sales operations in line with risk management principles and coordinate with the Risk team.
• Follow prescribed guidelines and process checks at every stage, raise early alerts for potential concerns, and help protect portfolio quality.
• Provide risk-related inputs in client proposals and support finalisation in line with risk management practices.
• Track client performance periodically, including account and business performance, as part of relationship maintenance.
• Coordinate with internal stakeholders and client-side contacts to resolve escalation cases efficiently.

Required Skills & Competencies

• Strong analytical ability with careful attention to detail.
• High integrity and ethical conduct.
• Clear communication and reporting skills.
• Process discipline with an innovative approach.
• Stakeholder handling and networking ability.
• Willingness to travel as needed.

Culture and Values

The company emphasises leadership, ownership, strong teamwork, and relationship-driven execution. Candidates are expected to reflect its workplace values and contribute positively to collaborative growth.

Equal Opportunity Statement

Aditya Birla Capital follows an equal opportunity hiring approach and does not discriminate on the basis of race, colour, religion, ethnicity, age, gender, disability, or any other legally protected characteristic. Diversity, equity, and inclusion are part of its recruitment philosophy, subject to business requirements and candidate suitability.

Fraud Alert and Important Notice

• The company and its group entities do not ask for or accept any payment from job seekers.
• Any offer linked to service charges, security deposits, processing fees, background verification fees, or similar payments should be treated as fraudulent, whether refundable or not.
• Authentic email communication will use the official company domain.
• Be cautious of fake URLs and misleading email addresses that imitate genuine corporate communication.
• Job offers, interview requests, or requests for personal details from suspicious email IDs, especially those using public email domains, should be verified carefully.
• If anyone seeks payment for employment or you have dealt with fraudulent actors, the company will not be responsible for any resulting consequences.
• Applicants are advised to stay alert, report suspicious activity, and may also approach law enforcement authorities.
• Beware of fake websites, email addresses, and social media pages that resemble the company’s official presence.
• The company reserves the right to take appropriate action as needed.