Regional Operations Specialist

Role overview

COBS Bread, certified as a Great Place To Work™, and recognized among the Best Workplaces in Retail & Hospitality 2025, is hiring a Regional Operations Specialist for its Prairies operations team based in Edmonton, Alberta. This role reports to the Regional Operations Manager, Prairies and is responsible for delivering hands-on operational guidance, bakery training, and oversight to help improve sales, operating profit, and standards across the region.

Key responsibilities

• Visit bakeries regularly to assess franchisee compliance in merchandising, customer experience, and product quality, and help put required improvements into place.
• Provide on-site training and operational help when needed to support sales growth and address performance gaps.
• Plan and roll out local marketing activities.
• Execute profit improvement plans across the assigned portfolio as directed by the Regional Director.
• Take part in in-person reviews of production processes, including recipe compliance checks.
• Compare actual bakery production against production schedules during in-bakery reviews.
• Join Quarterly and Annual Business Reviews when required and contribute to discussions so that agreed outcomes translate into bakery-level actions.
• Track bakery standards and work with franchisees to make sure expectations are met and corrective actions are completed.
• Follow all applicable OH&S policies and procedures.
• Handle other assignments and special projects as needed.

Requirements

• A positive, high-energy approach and the ability to build trust and strong working relationships quickly.
• 1 to 2 years of operations experience, ideally in a franchise retail setting.
• At least 2 years of customer service experience.
• 1 to 2 years of experience in food service, hospitality, or franchising.
• Hands-on baking experience is required.
• A valid driver’s licence and willingness to travel often, with significant time spent working in the field.
• Strong spoken and written communication skills.
• Ability to influence others, support change, and promote ongoing improvement.
• Comfort working independently as well as collaboratively in a team.
• Solid problem-solving and conflict-resolution abilities.
• Good interpersonal skills for building trust and rapport.
• Strong organization and time-management skills for handling multiple priorities and deadlines.
• Excellent attention to detail.

Benefits

• Competitive pay and vacation coverage.
• Individual bonus opportunities plus a company-wide bonus plan.
• Extended health and dental coverage, group RRSP matching, and a flexible spending account.
• Paid sick leave and personal days.
• A paid day to support community service or volunteer work.
• An open, continuous-learning workplace with support for professional development and career growth.
• A dynamic, high-performing, collaborative, and fun team environment.
• A high level of autonomy and ownership in the role.

Company background

COBS Bread describes itself as a fast-growing business with expansion plans across North America. Its growth is credited to product quality, people development, and friendly customer service. The company operates within the Bakers Delight franchise network, an Australian-owned bakery group founded in 1980 with more than 700 bakeries across Australia, New Zealand, the United States, and Canada.

Accessibility

Accommodation is available on request for applicants and employees with disabilities. If contacted regarding this opportunity, candidates should let the company know about any required accommodations so the process remains fair and accessible. Any accommodation-related information shared will be handled confidentially.

Additional information

The employer states that only candidates selected for an interview will be contacted.