Regional Manager - Canada

About the role

The Regional Manager for Canada will support the Operations team from a remote location, with responsibility for the Quebec territory. This role reports to the Director of Operations and plays a highly visible part in the company, with regular interaction with senior leaders including the CEO and CFO.

Installation Made Easy, Inc. provides software and process management that helps retailers and contractors deliver installed home improvement services to homeowners in a convenient, consistent, and affordable way. The company’s senior leadership brings more than 100 years of combined experience in retail management and the home improvement industry.

Core objective

The main purpose of this position is to grow revenue in the assigned territory while ensuring full compliance with program requirements. Success in the role depends on attracting, retaining, and developing qualified providers, and building strong working relationships with them.

The ideal candidate will be comfortable working independently in a remote setting and will be expected to contribute to key performance outcomes such as budget delivery, customer satisfaction, cycle times, sales close rate, and service issue rate.

Key responsibilities

• Track provider coverage and capacity across the assigned territory and identify gaps that need to be filled.
• Source and recruit providers with experience in different home improvement categories, while selecting those who can meet compliance expectations and align with the broader strategy.
• Handle recruiting needs and hand off approved providers to the compliance team for onboarding and activation.
• Work alongside compliance specialists to evaluate providers during the application and activation process.
• Improve provider performance through training, coaching, influence, and accountability across contractors of different sizes and levels of maturity.
• Review business reports and performance metrics to spot improvement opportunities, and collaborate with the Manager, National Accounts when action plans are needed.
• Lead monthly business reviews with providers and discuss best practices as well as areas for improvement.
• Organize store visits with lead generators and store leadership to strengthen relationships.
• Identify, document, and share effective practices in lead generation, sales, installation, and service.
• Look for opportunities to streamline processes and make them more efficient through automation or internal and external improvements.
• Communicate and roll out new initiatives, programs, and policies in the field.
• Support resolution of service-related issues.
• Carry out additional duties as required.

Requirements

• High school diploma or an equivalent qualification.
• At least 3 years of experience in retail or a related field.
• Fluency in both French and English.
• Strong business understanding, attention to detail, and a commitment to high standards.
• Practical judgment and strong problem-solving skills.
• Excellent verbal and written communication skills, with the ability to present information clearly and concisely.
• Ability to work effectively with people at all levels, including executives and C-level leaders.
• Strong organizational ability and the capacity to manage multiple priorities at once.
• Self-driven and able to succeed in a remote work environment.
• Excellent time management and a proven ability to meet deadlines.
• Comfort with computers, Microsoft Office Suite, and other business software.
• Adaptability when priorities change or multiple priorities compete for attention.
• Ability to travel at least 50% of the time.
• Willingness to spend long periods sitting at a desk and working on a computer.
• Occasional ability to handle or move materials weighing up to 15 lb (7 kg).
• English proficiency is required because the selected candidate will regularly communicate with providers, customers, and business partners outside Quebec, and will work with internal teams whose main working language is English.
• Preferred qualifications include a bachelor’s degree in Business Management, Project Management, or a related discipline.
• Knowledge of the home improvement industry is an asset.
• The role involves travel more than 50% of the time.
• The responsibilities listed may change over time, and additional duties may be assigned as needed.

Benefits

• Fully remote work environment.
• Employer-provided equipment.
• Medical, dental, and vision coverage.
• Company-paid basic life insurance, short-term disability, and long-term disability insurance.
• RRSP with a generous company matching contribution.
• Paid time off.
• Additional benefits are also available.

Additional information

The employer is an equal opportunity and drug-free workplace.

This job description is not intended to cover every duty, responsibility, or qualification associated with the role, and it may be updated when necessary. It does not create an employment contract of any kind.

Territory: Quebec. Reports to: Director of Operations. Department: Operations. Work location: Remote in Canada.