Product Owner

About the company

Hollywoodbets is a Durban-born sports and entertainment betting business serving customers through retail branches and digital channels. The organisation partners with local and international names and events, and describes its team culture as fast-moving, ambitious, collaborative, and focused on turning new ideas into practical results.

Joining the Purple Team means contributing to a workplace that values learning, growth, agility, creativity, and impact.

Role overview

This role focuses on managing platform activity for Customer Experience and Engagement tools, ensuring strong vendor coordination, smooth releases, stable system performance, and clear internal communication. The position also supports documentation, training, reporting, and ongoing improvement of platform processes.

Key duties

• Keep regular contact with platform suppliers so updates, feedback, and follow-ups are handled consistently.
• Align platform development plans with internal Customer Experience and Engagement priorities.
• Monitor service levels, support cases, and supplier performance records.
• Identify technical problems linked to platform stability, access, availability, or configuration, and escalate them when needed.
• Work with internal teams on system updates and integration touchpoints.
• Maintain an up-to-date tracker of issues, enhancement requests, and pending actions.
• Partner with stakeholders to plan, test, and launch new platform functions or modules.
• Check quality assurance and readiness before go-live for new CX and engagement tools or workflows.
• Update documentation and operating playbooks after implementations are completed.
• Prepare monthly scorecards covering uptime, issue closure, and platform usage trends.
• Share regular insights with the CX and Engagement Team Manager to support platform improvement decisions.
• Develop and maintain internal SOPs, process notes, integration guides, and best-practice documentation.
• Train internal users on platform features and changes when required.
• Study competitor activity within the CX, CRM, and iGaming environment.
• Handle other related work as required.

Skills and capabilities

• Strong verbal and written communication
• Confident interpersonal skills
• Analytical thinking
• Problem-solving ability
• Vendor management
• Stakeholder coordination
• Platform and systems support
• Documentation and SOP writing
• Reporting and scorecard preparation
• Testing and go-live coordination
• Ability to perform well under pressure in a fast-paced environment
• Knowledge of API-based systems, BI tools, and ticketing platforms

Qualifications and experience

The preferred background includes Matric, a valid driver’s licence, and a diploma or degree. A qualification in Project Management, Marketing, or IT is specifically relevant. Experience of 3 to 5 years in managing SaaS platforms, CRM tools, or engagement systems is preferred.

Additional requirements

Working knowledge of API-based systems, business intelligence tools, and ticketing systems is preferred. The role also calls for a person who can operate effectively in a high-pressure environment and adapt quickly to changing priorities.

Who should apply

Candidates with the required school-level qualification, a valid driver’s licence, and relevant diploma or degree-level training, especially in Project Management, Marketing, or IT, are well suited to this opportunity. Applicants should also bring experience working with SaaS, CRM, or engagement platforms.