Portfolio Manager - Unified Communications

About Sangoma

Sangoma is an international provider of unified communications, contact center, connectivity, and managed services offerings. Its platforms help businesses bring together people, processes, and technology through cloud-based, hybrid, and on-premise communication solutions.

Role Overview

The company is looking for a Portfolio Manager to lead planning, prioritization, governance, and execution across its Unified Communications portfolio. This includes UCaaS, CCaaS, SIP Trunking, Managed Connectivity, and connected communications products and services.

Key Responsibilities

• Evaluate incoming feature ideas, change requests, and new initiatives by weighing business value, scope, effort, risk, dependencies, and delivery implications.
• Assist with portfolio intake, triage, prioritization, and governance across several work streams.
• Work closely with business, product, and technology stakeholders to shape planning, sequencing, and trade-off choices.
• Help teams coordinate around cross-functional dependencies, blockers, and delivery readiness.
• Coach delivery teams and Scrum Masters to improve planning quality, execution discipline, and overall team performance.
• Create, maintain, and refine delivery operating models, governance cadences, standards, and working methods to improve consistency across the organization.
• Develop dashboards and reports covering roadmap status, milestones, dependencies, RAID items, capacity, and delivery progress.
• Run governance meetings and make sure decisions, action items, and follow-ups are recorded and tracked.
• Support the planning and delivery of programs and cross-team initiatives from kickoff through completion.
• Encourage effective use of workflow and delivery tools such as Jira, Confluence, Kanban boards, and related reporting setup.

Requirements

• At least 3 years of experience in portfolio management, program management, PMO leadership, product operations, agile operations, or a comparable strategic planning role.
• Background managing complex portfolios, programs, or cross-functional work in SaaS, cloud communications, telecommunications, or other technology settings.
• Solid experience with portfolio governance, roadmap planning, prioritization methods, capacity planning, and investment decisions.
• Ability to assess new requests, compare trade-offs, and support executive-level prioritization.
• Experience creating executive dashboards and reporting on portfolio health, delivery progress, milestones, risks, dependencies, and resource use.
• Strong understanding of Agile practices, including Scrum, Kanban, and hybrid delivery approaches.
• Practical experience using Jira, Confluence, portfolio reporting, and workflow tools.
• Excellent stakeholder management skills with the ability to influence senior leadership and align business and technical groups.
• Strong business and financial judgment, including ROI analysis, budgeting considerations, and strategic planning.

Preferred Experience

• Experience in unified communications, UCaaS, CCaaS, VoIP, SIP Trunking, contact center, telecommunications, or cloud communications.
• Exposure to product organizations with recurring revenue and SaaS business models.
• SAFe, Lean Portfolio Management (LPM), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar certifications.
• Experience working with global product and engineering teams.

Benefits

• Comprehensive benefits package including health, vision, dental, long-term disability, and short-term disability, available after a short waiting period.
• 401(k) match with a 100% match on the first 4% contributed.
• Employee Stock Purchase Plan available after one year of service.
• Flexible time off along with company holidays.
• Entrepreneurial environment with strong opportunities for career growth.

Eligibility

Applicants must be legally authorized to work in the United States on a full-time basis for any employer. The company is not accepting agency submissions or third-party resumes. The employer is an equal opportunity organization and considers all protected groups, including protected veterans and individuals with disabilities.