Performance Analyst

Role overview

Transport for London is hiring a Performance Analyst to join the Operational Policy, Insight & Analysis team in Southark, London. The position is a 12-month fixed-term contract, with the possibility of becoming permanent, and carries a salary of around £39,000 per year at Band 2.

The analyst will help SPE make better use of its 600 operational resources, along with the resources of policing partners. Working with the performance manager, the postholder will support the move toward a problem-solving, intelligence-led, evidence-based directorate. The work involves gathering, researching, analysing and interpreting information to produce strong insight that shapes priorities and guides the deployment of police and other uniformed resources.

You will work as part of a small performance team focused on understanding how the directorate is performing and assessing how effective its response is.

Key responsibilities

• Study data and intelligence to inform SPE priorities and decision-making.
• Spot opportunities to work with MPS, BTP and CoLP.
• Keep partners informed and share relevant information with stakeholders.
• Identify risks, threats and vulnerable groups to support strategy development.
• Track and review the performance of SPE and partner organisations.
• Turn analysis into clear insight that supports decision-making.
• Check that data is accurate and judge whether sources are reliable.
• Offer analytical support and advice to colleagues and stakeholders.
• Handle and distribute information in line with policies and agreed protocols.
• Deliver analytical tasks while balancing competing priorities.
• Work across multiple projects and adjust to changing operational needs.
• Contribute to monthly scorecard reporting.
• Deal with information requests, including freedom of information requests, often on short timelines.
• Present analytical findings to internal and external stakeholders.

Knowledge, skills and experience

The successful candidate should bring solid expertise in trend analysis, evaluation and performance insight. Familiarity with legislation such as the Data Protection Act, Freedom of Information Act, Police Act and GLA Act is desirable, along with awareness of the main issues affecting surface transport services in London and an understanding of TfL’s structure, culture and processes.

They should understand the research and analytical techniques needed to support strategic, tactical and operational work, and know how data, intelligence and information can be used to measure performance, identify emerging issues and prioritise resources. The role also requires the ability to plan analytical work end to end using basic project management methods.

Strong interpersonal skills are essential, including the ability to build effective working relationships across a wide range of teams, organisations and roles. The role calls for advanced data manipulation, visualisation, statistics and analysis skills, plus excellent time management, organisation and the ability to stay accurate under pressure and tight deadlines.

Applicants should be confident in research, analysis, spoken presentation and written communication, including tactical analysis. Strategic thinking, sound reasoning and the ability to draw conclusions are important. The position also requires IT capability, including querying tools, mapping/GIS tools, and the willingness to learn new data management and business intelligence systems. Strong working knowledge of MS Office tools such as Word, Excel, PowerPoint, Outlook and Project is needed, and there should be openness to developing more advanced skills such as coding.

Experience in analytical or problem-solving roles is essential, along with strong stakeholder management, influencing and negotiation skills. The role also requires the ability to produce high-quality reports and documentation, manage workload effectively, provide progress updates and plan deliverables. Exposure to operational settings, resource prioritisation, partnership working and using analysis to improve outcomes would be beneficial.

Application process

Applications must be submitted using a CV only. Candidates should tailor their CV to demonstrate the skills, knowledge and experience listed in the advert. A PDF version is preferred, and the CV should not contain photographs or images.

Equality, diversity and inclusion

TfL says it is committed to equality, diversity and inclusion and wants its workforce to reflect the city it serves. The organisation describes itself as a disability confident employer and guarantees an interview to disabled candidates who meet all essential criteria. It also uses anonymising software to remove identifying details from CVs and cover letters to help make recruitment fairer.

Benefits

Employees in this role can expect a range of benefits, which typically include a final salary pension scheme, free travel on the TfL network, reimbursement of 75% of the cost of a standard class National Rail ticket from home, 30 days of annual leave plus public and bank holidays, an optional discounted private healthcare scheme, a tax-efficient cycle-to-work programme, retail/health/leisure/travel offers, and discounted Eurostar travel. TfL also supports work-life balance through its hybrid working approach where business and role requirements allow.

Working arrangement

This role uses a hybrid model, with 50% of time split between office and home over a four-week period. Hybrid arrangements may change depending on business needs.

Additional information

Employment offers depend on satisfactory right-to-work checks. Candidates must be able to prove their legal right to work in the UK. In some cases, TfL may sponsor Skilled Worker visas for eligible roles and individuals, including those covered by transitional rules.

The application closing date is 12/07/2026 at 23:59. Interviews or assessments may be arranged at short notice, although TfL will try to give as much advance notice as possible.

Vetting is part of the recruitment process, and TfL refers applicants to its Vetting Charter for details of the checks carried out before joining.