Patient Service & Surgical Coordinator

About the Company

Sight360 is focused on safeguarding vision and improving how people live, connect, and remember life’s moments. The organization’s mission centers on delivering attentive eye care and protecting sight as a vital part of everyday life.

Role Summary

The Patient Service & Surgical Coordinator plays a key role in providing high-quality patient support while managing appointment flow, surgery scheduling, and communication among patients, doctors, and clinic teams. The position covers incoming patient communications as well as the end-to-end surgical coordination process, helping ensure every patient gets timely guidance, correct information, and a smooth journey from first contact through recovery.

Key Responsibilities

• Deliver courteous, reliable, and compassionate support to patients with a positive, service-oriented approach.
• Handle patient questions and requests by phone, web form, online messages, and email.
• Develop trust with new and returning patients and explain the patient journey, accepted insurance plans, and scheduling steps.
• Arrange patient visits, surgeries, urgent add-on procedures, and follow-up appointments.
• Manage surgical coordination tasks such as securing clearances, required tests, and supporting documentation.
• Share pre-op and post-op instructions and respond to patient questions about procedures and visits.
• Walk patients through surgical risks and benefits and witness consent signatures when needed.
• Check insurance details, organize patient charts, and help with intake paperwork and check-in.
• Record and monitor patient conversations, appointments, and surgical details in practice management and CRM tools.
• Work closely with physicians, clinics, insurers, and administrative teams to support continuity of care.
• Prepare patient billing items and communicate with insurance carriers about claims and authorizations.
• Keep surgical calendars current and coordinate equipment and procedure-room readiness.
• Work toward service goals tied to patient satisfaction, call quality, scheduling accuracy, and overall support performance.
• Follow HIPAA rules, compliance standards, and internal company policies at all times.

Working Conditions

This is a full-time onsite role based in Tampa, FL. Standard working hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional evening, weekend, or Saturday coverage may be needed depending on operational requirements. The role involves mainly seated or standing desk work, light lifting up to 20 pounds, frequent communication with patients and staff, repetitive hand and finger movements, movement between work areas when necessary, and regular use of office equipment and computer systems. Travel may be required for training, meetings, or to assist clinic operations.

Requirements

Applicants should have a high school diploma or equivalent; an associate degree is preferred. At least 1 year of experience in healthcare, a call center, or surgical coordination is preferred, along with background in patient scheduling, surgical coordination, or medical administrative support. Candidates should understand medical terminology, insurance verification, and medical record/documentation practices. Familiarity with practice management software, EMRs, CRM tools, and Microsoft Office is also preferred.

Skills and Abilities

• Excellent interpersonal communication
• Strong customer service mindset
• Ability to manage multiple tasks at once
• High attention to detail and accuracy
• Comfort with phone systems and typing
• Strong organization and workflow management
• Knowledge of medical office processes
• Insurance verification and claims coordination
• Patient scheduling and follow-up coordination
• Documentation and data entry proficiency

Reporting Structure

The position reports to the Practice Manager, Contact Center Manager, or another designated leader. There are no direct reports.