Patient Care Coordinator - Ludhiana

Job Overview

Join RG Stone Urology & Laparoscopy Hospital as a Patient Care Coordinator, operating within the Marketing and Clinical Programs department in Ludhiana, Punjab. This role requires providing exceptional support to patients by managing communications and ensuring smooth patient interactions.

Key Responsibilities

• Professionally respond to incoming patient calls and emails.
• Handle and resolve patient complaints and inquiries concerning doctors, hospital services, and any digital communications including calls, emails, and website queries.
• Guide patients by explaining necessary procedures to proceed with their care.
• Monitor automated systems for collect calls, assisting callers as needed.
• Prioritize emergency calls and coordinate with the relevant departments or personnel promptly.
• Conduct timely reviews and follow-ups on patient accounts.
• Maintain accurate and current patient information in hospital databases.
• Engage in quality assurance and control activities as part of the hospital's continuous improvement efforts.
• Uphold compliance with company policies, procedures, and applicable laws and regulations.
• Execute any additional assigned tasks related to the role.

Candidate Profile

Applicants should hold a graduate degree and have the interpersonal skills needed to manage patient interactions effectively.

Compensation and Benefits

• Attractive salary with comprehensive benefits.
• Opportunities for ongoing professional growth and career advancement.
• A supportive, inclusive workplace culture promoting collaboration.