Patient Accounts Representative

Role overview

The Patient Accounts Representative supports patients, clinics, and internal teams by handling account questions, taking payments, checking insurance information, and helping resolve billing-related issues. The position focuses on accurate, timely follow-up of patient financial matters such as statements, payment posting, and claim rebilling, while staying aligned with company rules and regulatory requirements.

Benefits

• Medical, dental, and vision coverage for employees and their families.
• Competitive compensation with a full benefits package.
• Paid time off.
• 401(k) plan with employer match.

Key duties

• Answer patient questions about balances, statements, and insurance claims, and work to resolve them within two business days.
• Accept and post credit card payments every day while following internal financial controls and payment policies.
• Confirm and update insurance details, verify information provided by the patient, and enter coverage in Athena so claims can be sent back for rebilling when needed.
• Set up payment plans for patients according to company guidelines.
• Handle incoming mail and related correspondence and complete account document processing within two business days.
• Close daily and monthly payment and deposit batches and ensure the reconciliation is accurate and policy-compliant.
• Record inbound and outbound calls in the ticketing system with clear and complete documentation.
• Work with billing, revenue cycle, and insurance verification teams to speed up resolution of account issues.
• Help patients with financial assistance applications and questions about payment plans based on eligibility.
• Take on additional assigned tasks as needed.
• Maintain dependable, regular attendance and follow all company standards and policies.

Qualifications

• High school diploma or GED is required.
• An associate degree in Business, Healthcare Administration, Medical Billing, or a related area is preferred.
• At least 1 to 2 years of experience in patient accounts, medical billing, insurance verification, or healthcare customer service is required.
• 1 to 3 years of call center experience is preferred.
• Prior use of Athena, EHR platforms, and insurance billing systems is preferred.

Skills and knowledge

• Working knowledge of medical billing, insurance claims, and patient financial services.
• Ability to process payments and reconcile accounts accurately.
• Strong attention to detail and compliance awareness.
• Clear verbal and written communication for explaining statements and payment choices.
• Comfort with Microsoft Excel, Outlook, Word, and healthcare billing tools.
• Good organization, prioritization, and problem-solving skills.
• Understanding of HIPAA and patient confidentiality requirements.

About the employer

Community Health Systems is a major healthcare provider operating across 36 markets in 14 states. Its network includes 69 affiliated hospitals and more than 10,000 beds, along with roughly 1,000 additional care locations such as physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.

Additional information

The PPSI team and Athena partner with clinic leaders and staff to support a clean and efficient revenue cycle. The company also emphasizes a workplace where employees are respected, valued, and encouraged to grow through professional development and career advancement.