Parts Sales Representative

Role overview

The Parts Sales Representative role is focused on driving field sales of automotive parts, building customer relationships, and supporting service goals. The position involves preparing requisitions, coordinating deliveries, and identifying new business opportunities in line with principal guidelines and assigned targets.

Key responsibilities

• Assess parts requirements, confirm availability, and arrange sourcing for unavailable items through local or international suppliers.
• Track and follow up with the ordering team and principal to resolve shortages or delays related to essential parts.
• Coordinate parts supply so items reach customers on time.
• Prepare reports on customer visits, wins and losses in sales, and stock movement for management review.
• Develop estimates and quotations and present them to customers and suppliers as formal offers.
• Understand customer needs and provide accurate product details, technical guidance, and warranty-related information.
• Make sure the correct part is ordered and keep customers informed when stock delays occur.
• Support the display of parts in the retail outlet to maintain an effective presentation.
• Stay in contact with the team leader for technical direction when needed.
• Monitor market trends, competitor pricing, and OEM pricing to help shape competitive sales strategies.
• Assist with inventory control by reducing slow-moving and obsolete stock.
• Record and manage backorders and any incorrect parts received, then follow up and take corrective action to ensure proper goods receipt.
• Prepare monthly customer statements and regularly follow up on outstanding balances and payments due.
• Visit customers to strengthen long-term relationships and create more sales opportunities.

Experience

A minimum of 3 years of experience in automotive aftermarket sales is required.

Working relationships

Internal coordination is required with employees, and external interaction is with clients.

Core competencies

• Team-oriented approach
• Analytical decision-making
• Focus on results
• Adaptability
• Self-development mindset
• Clear and effective communication