Partner Launch & Customer Success Lead

Role overview

This opportunity is with a partner organisation that handles the application review and subsequent hiring steps directly. The role is for an Ireland-based Partner Launch & Customer Success Lead and is focused on helping a digital wellness product scale across enterprise partner networks.

You will act as the connection point between partnerships, operations, product, and marketing, ensuring each partner is onboarded smoothly and each launch runs effectively across multiple sites. The position blends strategic coordination with practical delivery: building launch systems, improving activation workflows, increasing engagement, and supporting long-term partner outcomes.

The role carries a high level of ownership and offers the chance to contribute meaningfully in a fast-moving, technology-led environment.

Core accountabilities

• Take full responsibility for the launch journey for new enterprise partners, from onboarding through operational readiness and implementation.
• Create, refine, and maintain repeatable launch frameworks and playbooks so deployments can be scaled consistently across partner groups.
• Build and run onboarding, training, and enablement programmes for managers, trainers, and frontline staff to strengthen adoption and participation.
• Plan and coordinate activation efforts and promotional activity, including on-site marketing, member engagement initiatives, and internal communication campaigns.
• Track partner success and product usage through metrics such as engagement, activation, retention, and user penetration.
• Develop reporting tools and performance dashboards that make rollout progress easy to measure and areas for improvement easy to spot.
• Collect organised feedback from partners and end users, then turn that input into clear recommendations for product and operational improvements.
• Work closely with product, marketing, engineering, and partnership teams to support successful launches and ongoing customer success work.
• Keep improving operational processes so the business can scale efficiently across large partner organisations and multi-location networks.

Requirements

• Background in project management, operations, customer success, account management, or partnership-led roles.
• Proven ability to coordinate many stakeholders and deliver complex implementation projects from planning to completion.
• Experience working with enterprise clients, strategic partnerships, or large customer accounts.
• Track record of creating scalable operational processes, frameworks, playbooks, and customer enablement programmes.
• Strong communication, presentation, and relationship-building abilities.
• Analytical approach with experience measuring performance, interpreting data, and using insights to improve outcomes.
• Comfort working across product, engineering, marketing, operations, and commercial teams.
• Experience with multi-location businesses, franchise models, or distributed partner networks is preferred.
• Exposure to launching or driving adoption of digital products through frontline or customer-facing teams.
• Experience in fitness, wellness, health technology, or consumer technology environments is an advantage.
• Highly organised, proactive, and able to balance strategy with hands-on execution.

Benefits and additional information

• Fully remote working arrangement across Europe.
• Chance to join a fast-growing, innovative technology business.
• High-impact position with meaningful ownership and visibility.
• People-focused, collaborative culture where individual contributions are recognised.
• Close day-to-day collaboration with teams across operations, product, marketing, and partnerships.
• Flexible setup with opportunities for both remote and in-person collaboration.
• Exposure to cutting-edge AI-driven consumer technology.
• Professional growth opportunities in a rapidly expanding organisation.
• Dynamic, entrepreneurial environment built around innovation, learning, and continuous improvement.

Application and hiring process

The hiring company manages the next steps after application submission. Applications are reviewed using an AI-supported matching process designed to compare candidates against the role’s core requirements. Shortlisted candidates are then passed to the employer, whose internal team handles interviews, assessments, and final hiring decisions.

Data processing notice

By applying, you agree that your personal data may be processed for candidate evaluation and shared with the hiring employer where relevant. This is based on legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. You may exercise your rights, including access, rectification, erasure, and objection, at any time. AI tools may be used to support parts of the recruitment workflow, such as application review and response analysis, but final decisions are made by people.