Panelist Recruiter

About the Company

SGS is a globally recognized leader in testing, inspection, and certification services. The organization is known as a benchmark for sustainability, quality, and integrity, with a worldwide workforce of 99,600 people operating through 2,600 offices and laboratories to support a safer and more connected world.

Role Overview

In this position, you will serve as a Patient Recruitment Representative, reaching out to panelists and encouraging them to take part in clinical research studies. You will review medical history and study-specific criteria, coordinate appointments, and manage changes to upcoming or current research schedules. The role calls for strong customer service, a professional phone presence, practical problem-solving ability, and a willingness to support team recruiting targets. For in-person screening work, conflict resolution skills are important, along with the interpersonal skills needed to guide teammates when help is required.

Key Responsibilities

• Reach out to possible panelists from the panelist database, explain the company’s work, discuss relevant studies, collect preliminary participation details, and secure interest in joining studies.
• Gather information from individuals to expand the company’s prospective panelist database.
• Monitor and maintain subgroup needs for assigned studies, including rescheduling or canceling appointments when criteria change and refining database leads to match study requirements.
• Prepare routine updates on personal deliverables as requested by management.
• Share study-related issues and work toward resolving them.
• Partner with teammates to help complete recruitment goals and study enrollment.
• Take part in company marketing activities aimed at attracting potential panelists from time to time.
• Deliver consistently strong customer service to panelists while maintaining positive working relationships with peers and supervisors.
• Carry out additional duties assigned by the Recruiting Manager or Recruiting Supervisor.
• Follow internal standards, policies, and procedures at all times.
• For roles involving face-to-face interaction after screening or follow-up visits, provide panelists with an escalation contact, helpful service, and rescheduling support.
• Coordinate with Principal Investigators and clinic staff to understand why applicants were disqualified and share insights with recruiting teams to improve future group selection.
• Support the recruiting team with basic knowledge of clinical grading.

Requirements

• High school diploma or equivalent is required.
• At least 1 year of telecommunication experience is required.
• Bachelor’s degree or equivalent practical experience is preferred.
• Three years of telecommunication experience is preferred.
• Two years of moderate to advanced problem-solving experience is preferred.
• Project management experience is preferred.

Additional Information

SGS is committed to equal employment opportunity. Hiring, training, and promotion are based on qualifications, without discrimination on the basis of race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, veteran status, or any other protected characteristic.

To succeed in this position, the candidate must be able to perform the essential duties with or without reasonable accommodation. The listed qualifications reflect the knowledge, skills, and abilities expected for the role.

This job summary is not a complete list of all duties, responsibilities, or requirements. SGS may assign or reassign responsibilities at any time.

If an applicant in the United States has trouble completing the online application because of a disability, they may call 201-508-3149 and leave a message for assistance. This number is only for applicants needing help due to a disability and is not for general employment inquiries.