Operations Associate, Courier HR (m/f/x)

About the Company

This organization builds technology that helps neighborhoods worldwide enjoy simpler services and earnings opportunities. Founded in 2014 with restaurant food delivery, it now supports the delivery of almost everything and operates in more than 500 cities across 30 countries. In 2022, it joined forces with DoorDash and continues to expand internationally.

Working here is fast-moving and challenging, but also rewarding. The role suits people who are self-driven, ambitious, and comfortable in an entrepreneurial environment where they can learn quickly and take on a lot of responsibility.

Role Overview

The company is hiring an HR Associate to support courier-facing people operations in a global tech setting. The role calls for someone empathetic, detail-oriented, curious, and eager to contribute to a smooth employee experience through technology, collaboration, and strong process execution.

You will handle important parts of the employee journey, including performance-related support, compliance work, documentation, and daily HR operations. The position requires someone who can balance strategic support with practical administrative work, while always keeping service quality and fairness in mind.

If you enjoy helping people, improving systems, and bringing care and accuracy to your work, this opportunity offers a chance to make a meaningful impact.

Key Responsibilities

• Serve as a dependable HR contact for couriers across Germany, answering general HR questions, performance-related queries, and routine employee requests.
• Support the complete employee lifecycle, including onboarding, exit processes, contract updates, document handling, and leave administration.
• Help maintain compliance by organizing, reviewing, and auditing personnel documentation.
• Keep HR records accurate and complete by spotting data issues and following up on missing details.
• Work closely with Payroll to help ensure salaries are processed correctly and on time.
• Contribute ideas and actions that improve HR workflows and the overall employee service experience.
• Use AI tools independently to support automation, efficiency, and smarter ways of working.
• Approach every task with ownership, empathy, curiosity, and a hands-on mindset.

What the Employer Is Looking For

The ideal candidate has completed a commercial vocational training program, ideally with additional HR certification or relevant hands-on experience. A basic grasp of GDPR and labor law is also expected.

Strong communication skills are important: English should be fluent in writing and speaking, and German should be at least at B2 level, with C1 preferred.

You should bring a service-focused attitude, strong digital skills, and comfort working with HR systems. Experience with AI tools, automation, HRIS, or Workday is helpful but not mandatory.

The role also requires someone who is structured, detail-oriented, proactive, and comfortable collaborating with different teams and stakeholders. Familiarity with tools such as Zoom, DocuSign, Google Workspace, or Monday.com is an advantage.

A curious, growth-oriented mindset and the motivation to keep developing HR and operational expertise are highly valued.

Work Setup

This is an office-based role with a hybrid schedule. Presence in the office is required three days per week, and two days can be worked from home.

Hiring Process

The selection process includes discussions with a talent acquisition partner, hiring managers, a practical assignment, and a final cross-functional conversation. Applications and resumes should be submitted in English.

Diversity and Inclusion

The organization is committed to building a more inclusive workplace and community. It actively seeks diverse teams made up of people from different backgrounds, experiences, and perspectives, believing that innovation grows when everyone has the opportunity and support to succeed.