Operations Analyst III

Role overview

Our client is a major financial services organization with substantial operations across North America, spanning institutional and corporate banking, wealth management, private client services, commercial banking, treasury, and retail banking. Robertson is hiring an Operations Analyst III to support an open requirement within this team.

Assignment details

This is an 18-month contract assignment with the possibility of extension or conversion. Compensation starts at $30 per hour. The role is based in Toronto, Ontario, and follows a hybrid work model. Working hours are Monday to Friday during core business hours.

Key responsibilities

• Monitor, analyze, and coordinate USD payment activity for the main trading Nostro account using tools such as the Intraday Liquidity Tool (IDL) and Liquidity Control Manager (LCM).
• Review and investigate unusual balance activity in Nostro accounts related to Securities.
• Support the daily funding requirement process and manage internal funding setup relationships with different funding desks.
• Help obtain approval and release for daily transactions.
• Guide junior analysts when issues or questions arise.
• Adapt quickly to change and handle ambiguity in a fast-moving environment.
• Identify, assess, and manage operational risk appropriately.
• Process transactions accurately and within required timelines.
• Escalate processing problems when needed to maintain a strong service standard.
• Provide client service in line with SLAs and internal delivery expectations.
• Look for ways to improve service delivery and contribute to process enhancement efforts.
• Organize and prioritize workload to meet service and productivity targets.
• Follow firm policies, industry regulations, and operating procedures when completing and recording transactions for the firm or its clients.
• Escalate unusual, non-standard, or high-risk transactions and related activity where appropriate.
• Ensure all prepared documentation is accurate and aligned with client or business intent, as well as applicable rules and regulations.
• Carry out investigations and report or escalate any risk concerns or process gaps identified.
• Support analysis, development, testing, and rollout of operating and process improvements.
• Work effectively as part of the team and help maintain a positive, productive environment.
• Continue building knowledge in the role’s core area and support the team with that expertise.
• Take part in performance management and development activities.
• Keep stakeholders informed of project status and share relevant updates about day-to-day work.

Required experience and qualifications

• An undergraduate degree in Economics, Actuarial Science, Mathematics, Statistics, or a related discipline.
• 1 to 2 years of analytical experience.
• Strong verbal and written communication skills, plus solid interpersonal ability.
• Curiosity, a drive for innovation, and a mindset focused on simplification.
• Creative thinking, design awareness, and strong problem-solving capability.
• Ability to build relationships and explain complex matters to business partners with varied levels of product knowledge.
• A self-driven, proactive approach and willingness to take ownership and accountability.
• Excellent organization and the ability to balance competing priorities in a demanding environment.
• Strong analytical judgment, problem-solving skills, and close attention to detail.
• A collaborative mindset and a strong sense of teamwork.
• A commitment to quality and strong client service orientation.
• Ability to build and maintain positive relationships across banking contacts and act as a consultant to internal groups such as Front Office, Finance, and Technology.

Additional information

A background screening check is required during onboarding. The specific screening type may include criminal, credit, or other verification checks depending on the position and client requirements.

AI-based technology is used as part of the application review process to support screening and assessment. Every application is also reviewed by the recruitment team.

Equal opportunity and inclusion

The employer and the clients represented are committed to diversity, equity, and inclusion. Applications are welcomed from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected characteristic. The organization also promotes a representative and inclusive workforce.

Application note

Interested candidates should submit a resume that clearly outlines the qualifications and experience most relevant to this position.