Officer - Operations - P5

Role overview

This position is centered on end-to-end visa application handling, applicant support, and day-to-day operational coordination at the application center.

Visa application processing

The role involves checking visa application documents, collecting the required papers for processing, and entering application details into the system with a high level of accuracy. The work must be completed within the defined turnaround time, with no errors in data capture or processing.

Customer service and support

You will respond to applicant and customer questions through multiple channels, including face-to-face interaction, email, and phone. The position also includes explaining available value-added services, helping customers access those services, and encouraging feedback on the experience at the application center.

Compliance and operations management

The job requires accurate handling of cash and bank-related transactions in line with established procedures. It also includes coordinating passport movement and delivery to consulates, applicants, and logistics partners. A key part of the role is to follow standard operating procedures and manuals consistently, while also supporting the Deputy Manager/Operations Manager in World Bank project execution.

Sustainability and workplace standards

The position expects a responsible approach to resource usage, along with compliance with the organisation’s environment, health, and safety policies, objectives, and guidelines.

Anti-bribery and ethics

The role requires adherence to the Anti Bribery Management System (ABMS) responsibilities as described in the ABMS manual. It also calls for a clear understanding of ethical conduct and the importance of integrity in business practices.

Additional information

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