Office Manager and IT Operations

About BitGo

BitGo is a major infrastructure platform for digital assets, offering custody, wallets, staking, trading, financing, and settlement through regulated cold storage. Founded in 2013, the company helps institutions and retail investors operate safely in the digital asset ecosystem. It supports thousands of institutional clients worldwide, works with multiple trust companies, and is recognized as a large independent custodian and staking provider in the digital asset sector.

Role Overview

This position is for a hands-on, highly organized professional who can run office operations for the Singapore office while also providing basic IT assistance. The role is fully onsite and combines workplace experience, facilities coordination, and first-level technical support. The right person will be service-focused, detail-conscious, and comfortable solving everyday technical problems while helping create a strong office environment.

Office Operations and Workplace Experience

• Oversee administrative and day-to-day office requirements.
• Handle ordering, replenishment, and stock control for supplies and snacks, and coordinate the lunch program.
• Manage local vendors and contractors while making sure service standards stay on track.
• Act as the main point of contact with building management and ensure facility-related needs are resolved.
• Work with Executive Assistants and leadership on planning events such as social gatherings, external events, holiday celebrations, and offsite retreats.
• Coordinate with HR and People Operations on local perks and benefits initiatives.
• Welcome visitors and ensure they receive a professional and friendly reception.
• Support compliance with workplace safety standards.
• Help maintain a positive office atmosphere that encourages engagement and teamwork.
• Assist with audio-visual setup and meeting room readiness.

IT Support

• Provide first-line IT support for hardware, software, WiFi, printers, email, and video conferencing tools.
• Support employee onboarding and offboarding from an IT perspective, including access setup, permissions, device configuration, and equipment return.
• Track IT assets and maintain inventory for devices and equipment.
• Coordinate with outside IT vendors or MSPs and escalate more complex issues when required.
• Assist with basic security tasks such as MFA setup, access control, and device encryption.
• Keep IT records updated and maintain simple troubleshooting documentation.
• Deliver practical macOS troubleshooting and direct technical support.

Requirements

• At least 5 years of experience in office operations, facilities coordination, or workplace management.
• Prior experience delivering basic IT support in a professional setting.
• Working knowledge of macOS and common workplace software and tools.
• Experience collaborating with property management teams.
• Strong customer service orientation and a hospitality-first approach.
• Excellent organization, attention to detail, and documentation abilities.
• Strong project coordination and management capability.
• Ability to work independently while partnering effectively across teams.
• Comfort communicating with and supporting senior stakeholders.
• Curious, innovative mindset with enthusiasm for new tools and ideas.

Why Join BitGo

BitGo values ownership, craftsmanship, and open communication. The team is built around people who are driven, collaborative, and committed to high standards, with a strong focus on innovation and problem solving in financial markets.

Benefits

• Competitive base pay, bonus opportunity, and stock options.
• Computer equipment tailored to your needs.
• Generous paid time off.
• Supportive colleagues and an inspiring startup-style environment.