Neverfail Customer Service Coordinator - Yatala

About the company

Coca-Cola Europacific Partners (CCEP) is a global beverage business with 42,000 employees across 31 countries. The company serves 4 million customers and continues to invest in product innovation to bring enjoyment to 600 million people every day. In Australia, its portfolio includes the Coca-Cola range along with Sprite, Fanta, Monster, Mother Energy, Mount Franklin, Powerade, Billson’s and Grinders Coffee.

The opportunity

Neverfail is looking for a Customer Service Coordinator to join the Yatala site in a permanent, full-time role. This position is based onsite and follows a Monday to Friday schedule. It is suited to someone who enjoys a busy, varied environment and is comfortable supporting customers through multiple communication channels while helping keep distribution centre activities running smoothly.

In this role, you will work closely with warehouse, dispatch and logistics teams to resolve customer issues, keep customers informed and support efficient day-to-day operations. The position also involves contributing to improvements that strengthen service quality and operational results.

Key responsibilities

• Handle customer queries by phone, email, live chat and in person, while delivering a high standard of service.
• Work with warehouse, dispatch and logistics teams to sort out delivery and service-related issues.
• Share prompt updates with customers regarding deliveries, collections and service requests.
• Assist with customer collections, cooler replacements and equipment returns, ensuring records are kept accurately.
• Support stock checks and other operational tasks that assist the distribution centre each day.
• Keep customer details and records accurate in the relevant business systems.
• Follow workplace safety rules and site operating procedures at all times.
• Take part in continuous improvement efforts that lift customer experience and operational efficiency.

About you

The ideal candidate is customer-oriented, comfortable in a fast-moving operational setting and enjoys solving problems while working collaboratively. You should be able to build strong relationships with customers and internal teams and maintain a professional, helpful approach throughout.

Requirements

• Experience in customer service, logistics, warehousing, transport or customer operations is preferred.
• Strong communication and stakeholder management abilities, with a genuine customer-first approach.
• Well-developed organisation and time management skills, plus a strong eye for detail.
• Comfortable using Microsoft Office tools, including Excel, Word and Teams.
• Experience with Microsoft Dynamics or a similar customer management platform is an advantage.
• A proactive mindset toward problem solving and process improvement.
• Commitment to safe working practices and compliance with operational procedures.

What’s on offer

• A chance to contribute to Neverfail’s customer service and distribution operations.
• Ongoing learning and development to help you progress your career.
• Exposure to customer service, logistics and supply chain functions within a major FMCG business.
• A generous monthly product allowance.
• Access to corporate discounts and programs such as Fitness Passport, QANTAS Club, Microsoft, Lenovo, Hertz, GoGet and Estee Lauder.
• Eligibility to take part in the CCEP Employee Share Purchase Plan.

Additional information

CCEP promotes an inclusive, diverse, equitable and safe workplace and does not tolerate discrimination or harassment. Candidates who need accessibility support at any stage of the process are encouraged to communicate their needs. Health, safety and equal opportunity are central to the company’s approach.

The business places strong emphasis on learning and career development, and supports internal progression. In 2025, 46% of new opportunities in Asia-Pacific were filled by current employees, reflecting the organisation’s focus on growth from within.

This position is subject to standard pre-employment screening, which may include reference checks, verification of working rights, medical checks and background checks depending on the role.

Working arrangements

This is a full-time, permanent role located in Yatala, Queensland, Australia. The role operates Monday to Friday and is based onsite.