Network Operations Centre Operator

Overview

Join the Mobile Speed Camera Program as a Network Operations Centre (NOC) Operator based in Ingleburn, NSW. This role focuses on ensuring road safety by supporting Mobile Speed Camera Operators through a mix of phone support and administrative duties.

Key Responsibilities

• Provide phone assistance to Mobile Speed Camera Operators during shifts, addressing start/end handovers, technical issues, and interactions with the public.
• Manage administrative tasks such as logging shift data and maintaining spreadsheets.
• Handle a high volume of calls daily, ranging between 50 to 100 inbound calls.

Work Schedule

Work a 24/7 rotating roster consisting of 12-hour shifts including days, nights, and weekends. The typical rotation is 2-3 consecutive shifts on followed by 2-3 shifts off, cycling through two weeks of day shifts and two weeks of night shifts, providing ample days off.

Preferred Qualifications

• Call centre or similar work environment experience.
• Availability and willingness to work across a 24/7 schedule.
• Excellent communication skills and a professional telephone demeanor.
• Comfortable using computers and adaptable to learning new software systems.

Additional Information

• Part of a dedicated team including 10 NOC Operators and 3 Supervisors.
• Five weeks of annual leave entitlement.
• Recruitment process involves online CV submission, a brief phone screening, face-to-face interview in Ingleburn, and background checks including a National Police Check.

About the Employer

G4S, an Allied Universal® Company, is a major provider of security and facility services in Australia and New Zealand, employing over 2,000 staff locally and approximately 800,000 globally. They specialize in security solutions supporting government, law enforcement, and various industries through integrated, technology-driven services.