Network Engineer

Job Overview

We are seeking a skilled Networking Managed Service Engineer to provide high-level support and maintenance for IT network security operations. The role demands handling Level 2 and 3 network operational issues, ensuring service commitments, and contributing to network performance enhancements.

Key Responsibilities

• Deliver Level 2 and Level 3 support for IT network security operations.
• Respond promptly to incident reports, ensuring adherence to service-level agreements with clients.
• Implement network changes following the organization's Change Management guidelines.
• Maintain compliance with internal policies as well as client standards and procedures.
• Generate comprehensive network analysis reports that include detailed findings and interpretations.
• Engage in routine operation review meetings to discuss operational challenges and ticket assessments.
• Participate in projects and initiatives aimed at enhancing network operations.
• Facilitate effective transitions from projects to operations post-implementation.
• Conduct internal training sessions and knowledge sharing to elevate team expertise.
• Regularly update operational documentation including technical records and configuration management databases.

Requirements

• Minimum of five years' experience in network operation and administration supporting Cisco devices such as routers, switches, and WLAN systems.
• Possession of a diploma or degree in Engineering, Information Technology, or a related discipline.
• Must hold at least Cisco CCNP certification.
• Strong understanding of network routing, switching technologies, and relevant protocols.
• Familiarity with network security, load balancing, and optimization tools.
• Preferred experience with Cisco networks, Bluecoat Proxy, F5 Load Balancer, Palo Alto, Checkpoint, or Fortinet firewalls, and Splunk monitoring software.
• Required expertise in Cisco Application Centric Infrastructure (ACI).
• Capability to effectively collaborate within diverse, multicultural teams.
• Excellent verbal and written communication skills.
• Strong ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Proficient analytical abilities and problem-solving skills.