Member Support Specialist

About the role

Medical Guardian helps members maintain independence and confidence through reliable medical alert devices and attentive support. In this position, you will be part of a team that assists members and their families with activations, troubleshooting, billing questions, account updates, and other service needs. The work is carried out in a friendly, supportive environment that reflects the company’s recognized culture.

The role is important because the support you provide can bring reassurance and, in some situations, may help save lives. The team values professionalism, compassion, and a strong commitment to the mission of protecting members.

Compensation

The pay for this position is $17 per hour.

Working setup and start details

• This is a full-time onsite role with equipment supplied by the employer.
• Permanent residency is required in one of these states only: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, NM, NV, OH, PA, SC, ID, IL, NC, TN, WV, UT, or TX.
• You must already be legally allowed to work in the United States and should not need visa sponsorship now or in the future.
• The expected start date is Monday, August 3rd.
• Paid time off becomes available after 60 days, and perfect attendance is expected during the first 60 days.
• A private workspace with reliable internet service strong enough for work-from-home operations is required.

Key responsibilities

• Handle inbound phone calls from members and caregivers seeking help with orders, products, billing, or account-related services.
• Walk callers through troubleshooting steps, website navigation, and proper use of the company’s products and services.
• Keep up-to-date knowledge of products, service offerings, and billing practices so all information shared is accurate and complete.
• Make account changes when needed and document each interaction carefully to keep records current.
• Calm frustrated members, investigate concerns, and recommend practical solutions.
• Represent the company positively and introduce additional products or services when appropriate, including add-on sales to existing members.
• Maintain a positive, professional tone with members and teammates, and work collaboratively to improve the overall member experience.
• Work toward individual and team quality and performance targets.
• Take on other tasks as assigned.

Requirements

• At least 2 years of experience in a member service call center or another member-facing role is preferred.
• An associate degree or bachelor’s degree is preferred, while a high school diploma is required.
• Strong computer skills and the ability to handle multiple tasks at once are necessary.
• You should be professional, upbeat, kind, and genuinely motivated to help others.
• Active listening and the ability to ask the right questions to reach the best resolution are important.
• Good communication, organization, and time management skills are expected.

Benefits

• Medical, dental, and vision coverage
• Paid vacation and public holidays
• Short-term and long-term disability coverage
• 401(k) retirement plan

Additional information

This role is aimed at experienced service professionals as well as candidates who are caring, compassionate, and motivated to support members effectively. The position is designed for people who can work in a structured environment, maintain high attendance early on, and contribute to both service quality and sales opportunities through add-on offerings.