Medical Receptionist

Company Overview

Enfield Royal Clinic is a well-known cosmetic clinic in the UAE that has been operating since 2011. It is respected for delivering a wide range of aesthetic services, both surgical and non-surgical, with a focus on quality results and patient well-being. Its offerings include cosmetic procedures, injectables, skincare, laser treatments, dentistry, and weight-loss services, all aimed at improving appearance and self-confidence. The clinic places strong emphasis on safety, privacy, comfort, and patient satisfaction, supported by modern tools, advanced methods, and a service-oriented team environment.

Role Summary

This is a full-time, on-site Medical Receptionist position at the Abu Dhabi clinic. The selected candidate will serve as the first point of contact for patients and visitors, creating a polished and welcoming front-desk experience while helping the clinic run smoothly.

Key Duties

In this role, you will handle incoming calls, respond to patient questions, arrange and reconfirm appointments, and help organize patient movement between consultation and treatment areas. You will also keep patient information accurate, check basic registration details, assist with general administrative work, and manage payment collection and receipts according to clinic procedures. Close coordination with medical and administrative teams is essential to support efficient day-to-day operations and maintain confidentiality.

Qualifications

Applicants should have strong front-desk and reception abilities, including experience handling patient-facing duties in a professional setting. Good scheduling skills, confident and polite phone handling, and familiarity with medical or clinic workflows are important. Prior experience in a healthcare, cosmetic, or dental clinic reception or customer service role is preferred. Strong communication, interpersonal skills, organization, attention to detail, and discretion are required. Comfort with clinic software, booking systems, and standard office applications is also needed. English fluency is required, and Arabic or other additional languages are an advantage. A high school diploma or equivalent is required, while extra training or certification in medical administration is a plus.

Additional Information

The clinic values a patient-centered approach, professionalism, and continuous improvement. Team members are expected to contribute to a high standard of service while working in a respectful and efficient environment.