Marketing Manager

About the Company

Visa is a global payments technology company that enables transactions between consumers, businesses, financial institutions, merchants, and government bodies in more than 200 countries and territories. Its purpose is to make paying and getting paid easier and more secure for everyone, everywhere.

At Visa, you can contribute at scale, take on meaningful challenges, build your capabilities, and see your work make a real difference around the world.

The role is part of Visa Consulting & Analytics (VCA) across Australia, New Zealand, and South Pacific. VCA is Visa’s advisory arm, supporting clients such as issuers, acquirers, and merchants with strategy, operational improvement, customer engagement, and profitability initiatives. The team includes Advisory, Data Science, and Implementation Services, with Implementation Services focused on delivery alongside client teams.

Visa is hiring two marketing professionals for a client based in Auckland: a Customer Marketing Manager and a Partnership Marketing Manager. Both positions are offered as fixed-term contracts of up to 24 months.

Role Overview

This position focuses on improving customer and commercial outcomes through insight-led, compliant marketing strategies and communications. Working in a squad-based environment, you will help plan, deliver, and refine multi-channel marketing activity that supports partnership goals, portfolio priorities, customer engagement, and business performance.

Responsibilities

• Plan, lead, and deliver end-to-end customer marketing communications that advance partnership and portfolio goals, customer engagement, and commercial results.
• Coordinate and improve marketing execution across channels, ensuring it aligns with customer journeys and engagement targets.
• Make sure all activity follows brand standards, legal obligations, regulatory rules, and conduct expectations, while managing approvals carefully and efficiently.
• Track campaign performance and provide clear reporting and insights on outcomes and results.
• Develop productive working relationships with internal stakeholders and external partners to support delivery and long-term partnership value.

Requirements

• Experience in customer marketing, partnership marketing, or campaign delivery, preferably in banking or financial services.
• Strong knowledge of customer journeys, lifecycle marketing, and engagement drivers, with experience running campaigns in a multi-channel environment.
• Excellent written communication skills and the ability to create clear, customer-focused messaging.
• Creative and analytical thinking with the ability to turn business problems into persuasive communications that drive action.
• Experience working in regulated environments, with good judgement around risk, compliance, and customer fairness.
• Proven ability to manage complex stakeholder relationships and collaborate across functions, ideally in agile or squad-based delivery settings.
• A customer-first mindset and a commitment to continuous improvement and high-quality outcomes.

Work Arrangement

This is a hybrid role, with the number of office days to be confirmed by the hiring manager. The position is ideally based in Auckland CBD, with an expected minimum of three in-office days per week.

Why This Role Matters

The role supports an important and multi-faceted client in New Zealand and plays a key part in Visa’s expanding local team. By contributing to the squad responsible for customer communications, you will help strengthen client partnerships, support innovation in engagement, and contribute to the success of Visa’s advisory and implementation services in New Zealand.

Life at Visa

Visa’s mission is to connect the world through a trusted, creative, and secure payments network that helps individuals, businesses, and economies thrive. Its global processing platform, VisaNet, supports secure and reliable payments worldwide and can process more than 65,000 transaction messages each second.

Visa values innovation, inclusion, and diverse thinking. Working here means joining a global team that is helping shape the future of commerce and expand access to digital payments for underserved communities.

Equal Opportunity

Visa is an equal opportunity employer. Qualified candidates are considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa also considers qualified applicants with criminal histories in a manner consistent with applicable guidelines and local law.