Manager - Client Development - Jumeirah (Based in Dubai)

About Jumeirah

Jumeirah is a leading name in luxury hospitality and part of Dubai Holding. Its portfolio spans 29 properties across 11 countries in the Middle East, Europe, and Asia. Since the launch of Jumeirah Burj Al Arab in 1999, the brand has been recognized globally for elegant beachfront resorts, city hotels, and private residences. From the Maldivian setting of Jumeirah Olhahali Island to Jumeirah Capri Palace in Italy and Jumeirah Carlton Tower in London, the company is known for warm, generous service and creating memorable, purpose-driven guest experiences.

About the Role

An opening is available for a Manager - Client Development to join Jumeirah. This position focuses on strengthening guest loyalty, improving repeat visitation, and supporting the performance of the signature restaurant portfolio through personalised engagement and close collaboration with restaurant and marketing teams.

Key Responsibilities

• Develop a committed guest community across signature restaurants by building strong relationships that encourage repeat visits and sustained engagement.
• Deliver personalised dining experiences by understanding guest preferences and turning them into memorable moments that improve satisfaction and spending.
• Spot and connect with valuable guests and priority audience segments to create a steady stream of repeat business across different restaurant concepts.
• Work in close coordination with Restaurant Managers and in-venue teams so guests are acknowledged, made to feel welcome, and consistently receive tailored service.
• Help execute guest engagement initiatives and activations that deepen relationships, raise visit frequency, and enrich the dining experience.
• Collaborate with Marketing, PR, and Social teams to ensure engagement activity is aligned, effective, and contributes to stronger demand and restaurant results.

Candidate Profile

• 6 to 8 years of experience in guest relations, client development, or hospitality, preferably in luxury hotels, restaurants, or premium lifestyle settings.
• Proven ability to build rapport and maintain long-term guest relationships that lead to loyalty and repeat visits.
• Hands-on exposure to guest engagement activities that improve experience, increase frequency, and add commercial value.
• Strong awareness of guest behaviour in restaurant or hospitality environments, with a sharp focus on detail and service standards.
• Commercially minded and guest-oriented, with the ability to link relationship building and engagement efforts to covers, spend, and overall restaurant performance.

Benefits

• Supportive and inclusive workplace culture.
• Access to learning and development resources, along with clear career progression paths.
• Internal mobility opportunities across the global network.
• Discounts on food, beverages, and hotel stays around the world.
• Comprehensive healthcare and life insurance coverage.
• Paid annual leave.
• Incentive schemes tied to leadership performance.
• Competitive tax-free compensation paid in UAE Dirhams (AED).

Additional Information

This role is based in Dubai. The position is full-time and onsite. The role is focused on building guest loyalty and supporting restaurant performance through relationship-led client development.