Manager, Benefits Strategy & Operations - APAC

About the Role

This position sits within the APAC compensation and employee programs function and focuses on shaping and running a region-wide benefits agenda. The role is highly visible and reports to the APAC Director of Compensation & Employee Programs. It is designed for someone who can combine strategic thinking, operational discipline, governance, and analytics to build a benefits approach that works across a diverse multi-country environment.

The scope covers both long-term strategy and day-to-day operating effectiveness. You will help create a scalable benefits framework that stays aligned with global principles while still reflecting local laws, market practices, and workforce needs across APAC.

The broader aim is to support employee value, sustainable workforce outcomes, and careful cost control while keeping the program compliant and well governed.

Company Overview

The employer is a global entertainment company with more than 300 million paid memberships in over 190 countries. Its members stream TV series, films, and games across many genres and languages, with the flexibility to watch whenever and wherever they choose. The organization’s mission is to entertain the world by combining creativity, intuition, and advanced technology.

Key Responsibilities

• Create and communicate the APAC benefits strategy so it supports the company’s philosophy and growth priorities.
• Own the design of insured and self-insured benefit programs, including medical, life, disability, retirement, and leave-related offerings.
• Use market benchmarking and external intelligence to keep programs competitive.
• Oversee funding arrangements, renewal cycles, and vendor relationships for the region.
• Manage costs in a disciplined way while protecting the employee experience and overall value proposition.
• Ensure programs meet multi-country legal, regulatory, and tax obligations.
• Raise governance standards and strengthen controls across the benefits landscape.
• Establish reliable regional benefits data foundations.
• Provide analysis on benefit usage, claims movement, cost drivers, and employee behaviour patterns.
• Define and improve operating models for benefits delivery in order to reduce overlap and confusion.
• Work closely with HR Services leadership as a strategic partner.
• Lead the operating approach and implementation planning for complex or large-scale initiatives such as harmonisation, funding changes, vendor switches, and new program launches.
• Create and maintain an operations scorecard.

Requirements

• At least 15 years of relevant experience in benefits design and benefits operations model development.
• Background working with shared services or HR service delivery teams.
• Exposure to environments involving multiple countries, compliance, and governance.
• Strong knowledge of the full benefits lifecycle from design through administration and oversight.
• Demonstrated ability in process design and risk control.
• Hands-on experience with HRIS tools, benefits administration platforms, and data integration work.
• Understanding of vendor governance and performance management frameworks.
• Excellent communication and stakeholder management abilities.
• Comfort working through ambiguity and adapting to changing business needs.

Additional Information

The company values inclusion and aims to provide a thoughtful interview experience. Candidates who need an accommodation or adjustment because of a disability or another reason during the hiring process may contact their recruiting partner to request support.

The organization is an equal opportunity employer and values diversity as a strength that helps teams perform better. Hiring decisions are made without discrimination based on race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.