Live Site Specialist

About FareHarbor

FareHarbor was established in 2013 in Hawaii and became part of Booking Holdings in 2018. The company builds software that helps experience-based businesses such as boat rentals, museums, food tours, events, and similar operators run and scale their operations.

With more than 20,000 clients in over 90 countries, FareHarbor is the largest company in its space and continues to shape the future of travel experiences.

The organisation has a global team of 700+ people and values ambition, collaboration, and a willingness to take on challenges while creating value for the experiences industry.

Core Values

• Put the client first
• Work as one ‘ohana
• Stay curious and keep learning
• Take ownership
• Act with integrity
• Welcome challenges

Why Join FareHarbor

The company’s growth from a startup into a leading reservation platform has been driven by persistence, product vision, and a strong team culture. It supports thousands of businesses around the world and takes pride in helping owners reach their goals.

FareHarbor places strong emphasis on its people, encouraging individuality, creativity, teamwork, and wellbeing. Team members are given room to learn, experiment, collaborate, make mistakes, and improve. New employees are encouraged to contribute from day one and make a visible impact.

Role Overview

FareHarbor is seeking a proactive and self-driven Live Site Specialist to manage and improve websites for a broad portfolio of clients. The role involves working directly with clients as well as coordinating with internal teams such as Support, Account Management, Strategic Partnerships, and others.

The position focuses on helping clients update their websites, advising them on conversion-focused best practices, and guiding them toward self-service tools such as Compass and FareHarbor training resources. The specialist will also help clients and global team members work around limitations within FareHarbor’s WordPress theme.

Key Responsibilities

• Update and enhance client websites using new product offerings, platform best practices, and performance data
• Handle urgent support requests for existing FareHarbor websites
• Respond to client questions, issues, and update requests with clear and helpful communication
• Train clients to manage and update their own FareHarbor sites independently
• Develop and maintain documentation and training content for FareHarbor websites
• Partner closely with other internal teams to resolve issues and improve outcomes
• Keep current with evolving web standards and online best practices
• Explain technical topics clearly in writing for clients and stakeholders
• Organise workload effectively and manage time with strong efficiency
• Locate and share internal or external resources that support client and team needs
• Lead departmental projects when required
• Suggest practical alternatives that help retain client business
• Recognise priority matters and escalate them to the appropriate teams when needed

Requirements

• Strong spoken and written English; additional languages are beneficial
• Ability to communicate well with both technical and non-technical audiences
• Quick learner who is comfortable in a fast-moving environment
• Understanding of customer service practices and principles
• Working knowledge of G Suite tools such as Google Docs, Sheets, and Drive
• Hands-on experience with WordPress or other website builders such as Weebly, Wix, Joomla, Squarespace, GoDaddy, or FTP-based workflows
• Good understanding of website best practices
• Bonus experience may include SEO and keyword research, graphic design, Zendesk, HTML and CSS, or DNS/Cloudflare

Benefits

• Global leave benefit
• 22 weeks of paid parental leave
• 2 weeks of paid grandparent leave
• Extended care and bereavement leave
• Life insurance coverage
• Opportunity to contribute ideas and help shape a growing business
• Fast-paced, energetic, and engaging workplace
• 26 days of annual leave
• Support for working from home
• Learning and educational opportunities
• Social hours, events, and team-building activities
• Hybrid-friendly working culture
• Wellness support including a Headspace subscription and wellness webinars

Eligibility

This full-time role is open to applicants who are Australian citizens, permanent residents, New Zealand residents, or holders of a valid Australian working visa with at least 2.5 years remaining. Sponsorship is not provided.

Additional Information

FareHarbor is committed to inclusion and welcomes qualified candidates from all backgrounds. The company is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, veteran status, or any other protected classification. Reasonable adjustments are available during the application, interview, or employment process upon request.

Applicants should note that offer of employment is subject to successful pre-employment screening. By applying, candidates acknowledge that their information will be handled in line with the company’s applicant privacy statement.