Library Assistant, Part-time (27 hrs/week) - Library Technology (Evenings & Weekends)

About the Role

Chattanooga State is hiring a part-time Library Assistant for evening and weekend coverage in Library Technology. This 27-hour-per-week position supports students, faculty, staff, and community members at the Chattanooga, TN campus by delivering front-line service, technology assistance, and a safe, welcoming library experience.

The role reports to the Lead Public Services Librarian and is expected to serve as the main contact for technology support during assigned shifts, while also helping supervise student workers and keeping service operations running smoothly.

Organization Purpose, Values, and Mission

The institution’s purpose is to help every member of the community learn without limits. Its culture emphasizes a welcoming and supportive atmosphere, mutual care, integrity, transparency, innovation, resilience, collaboration, and a shared commitment to building a stronger future.

Its mission is to provide accessible and innovative learning opportunities that go beyond expectations, enriching student and family lives, strengthening the workforce, and partnering with the community to move forward boldly.

What You Will Do

• Assist patrons in finding and using campus and library resources, services, and digital tools, and direct more advanced research questions to a librarian when needed.
• Act as the primary technology help contact during evenings and weekends, supporting computers, printing, copying, scanning, Wi‑Fi, software, and basic hardware/software troubleshooting.
• Handle everyday service desk work such as check-ins, checkouts, renewals, holds, catalog lookups, campus questions, and new patron registration through the library service platform.
• Help maintain a friendly, supportive environment where students feel encouraged and welcomed.
• Keep service desk guides and documentation current so staff and student workers can follow procedures and troubleshoot effectively.
• Work with the Lead Public Services Librarian and the Library Systems and Emerging Technologies Librarian to review, improve, and promote library technology services and related programs.
• Use library technology responsibly and efficiently during evening and weekend operations.
• Spot repeated technical problems and share maintenance or replacement needs with library leadership.
• Follow established procedures that protect library assets and improve operational efficiency.
• Create a positive service experience that supports recruitment, retention, and student success.
• Train and supervise work-study students, especially on service desk technology processes and troubleshooting.

Required Qualifications

• Experience providing customer service in libraries, technical support, or another fast-paced, public-facing environment.
• Comfort and skill using computers, printers, and similar library technology, along with common software tools and basic troubleshooting methods.
• Strong people skills, including professionalism, patience, flexibility, enthusiasm, confidentiality, and an open-minded approach.
• Ability to build effective working relationships in a collaborative setting.
• Capability to work independently and make sound decisions during evening and weekend shifts.

Preferred Qualifications

• Familiarity with library service platforms and systems that support patron services.
• Experience with printing systems, course management software, and related information technology tools.
• Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.

Knowledge, Skills, and Abilities

• Understanding of computer technology, common hardware and software troubleshooting, online databases, internet tools, and basic office applications.
• General awareness of library service operations and customer service best practices.
• Professional, patient, and approachable customer service style.
• Strong oral and written communication skills for reference and technology support.
• Effective problem-solving ability for technical issues.
• Attention to detail and solid organizational habits.
• Ability to help patrons with routine questions and refer complex issues to librarians.
• Capacity to learn new systems and procedures quickly.
• Willingness and ability to work as part of a team across the library and campus.
• Ability to supervise student workers in a clear, professional way.
• Ability to provide high-quality service while also being a dependable technology resource.
• Comfort balancing collaborative work with independent responsibility during assigned shifts.

Working Conditions and Physical Demands

Work takes place in a library and office setting, with some on-site support at events. The position requires regular sitting, walking, standing, talking, and listening, along with repeated hand use for office equipment. The role also involves lifting books onto carts and shelving them overhead when needed. Required vision abilities include close and distance vision and the ability to adjust focus.

Mental demands include reading and interpreting information, analyzing and solving non-routine administrative problems, using math and reasoning, observing situations, learning new information, and managing detailed work across multiple tasks at the same time.

Compensation

Projected pay is $15.59 to $18.32 per hour for a 27-hour workweek.