Leave of Absence Coordinator

Role overview

This is a 6-month contract opportunity with the possibility of 90-day extensions. The position is based in Charlotte, in the southwest area, and follows a hybrid schedule with onsite work on Tuesday and Thursday and remote work on Monday, Wednesday, and Friday. The pay rate is $22 per hour.

The Leave of Absence Coordinator helps employees navigate Short-Term Disability (STD), Family Medical Leave Act (FMLA), and Americans with Disabilities Act (ADA) leave processes. The role also includes administrative and mail-handling support for the leave team. It is best suited for someone who is highly organized, careful with details, and able to stay effective in a busy, fast-moving environment.

About the company

The employer supports a large Fortune 500 food service organization with a nationwide footprint. The company has been operating in North America for more than 30 years and is recognized for its focus on employees, diversity and inclusion, innovation, health and wellness, and workplace culture. The staffing partner notes a long-standing track record of placements at this organization, along with growth opportunities, strong benefits, modern technology, a flexible setup, and a collaborative environment.

Responsibilities

• Guide employees through STD, FMLA, and ADA leave workflows while staying aligned with applicable laws and internal policies.
• Respond to a large number of incoming calls and juggle several priorities during the day.
• Record call details and case information accurately in the leave tracking system, including AbsenceSoft and Absence Tracker.
• Look into leave-related discrepancies and work toward resolution.
• Keep files, records, and case documentation well organized across the relevant systems.
• Monitor leave status updates and follow up on pending items such as medical certifications and extension requests.
• Coordinate with Unit Managers, HR, and Benefits teams to share timely updates about employee leave situations.
• Collect, sort, and process mail for the Leave of Absence department.
• Sort incoming paperwork and decide what needs to be scanned into Absence Tracker.
• Update systems appropriately for mail that has been returned.

Requirements

• A bachelor’s degree, or at least 3 years of experience handling leave-of-absence inquiries.
• Working familiarity with federal and state leave regulations, including FMLA; experience with state-specific leave rules is an advantage.
• At least 3 years in a customer support or call-center role.
• Strong verbal communication skills and the ability to listen actively.
• Careful attention to detail, along with solid problem-solving and follow-through skills.
• Ability to manage heavy call traffic, multitask, and prioritize effectively in a high-pressure setting.
• Comfort using Microsoft Office applications.
• Dependable, accountable, and able to work on your own with initiative.
• Prior exposure to STD and ADA processes is preferred.

Benefits

Contractors working 30+ hours per week may choose benefits through the staffing partner after 90 days of employment.

• Medical and health coverage with multiple plan options.
• HSA and FSA options, including a $500 HSA contribution match.
• Vision and dental insurance.
• Virtual care options for urgent care, psychiatry, and therapy.
• Voluntary life and AD&D insurance.
• Voluntary short-term and long-term disability insurance.
• Accident, hospital, and critical illness insurance.
• 401(k) plan with up to a 4% match; enrollment and contributions can start on the first day of the quarter after 90 days of employment.

Additional information

Category codes mentioned for this opening: JN007 and JN002.