Job description

Role overview

Boardwise is looking for an L1 Support professional to serve as the first contact for customer questions and support requests. The role is part of a remote-first SaaS environment where clear communication, structured problem handling, and customer satisfaction are central.

What you will do

Be the initial contact for incoming customer inquiries.
Communicate with customers in a clear, friendly, and well-organized way.
Review support tickets and work toward resolving them.
Help customers with questions related to software setup and configuration.
Spot issues, gather the technical details needed, and document them carefully.
Decide when a case should be handed over to Level 2 support or the Product team.
Keep accurate records of issues and the solutions provided.
Maintain strong customer satisfaction through timely responses and follow-up.

Your profile

You bring strong communication skills and a practical approach to solving problems.
You work in a customer-focused and structured manner.
You enjoy troubleshooting and getting to the root cause of issues.
You can work effectively on your own as well as with others.
You speak German fluently or at native level.
You have good English communication skills.

Good to have

Basic familiarity with web applications.
Introductory knowledge of M365, APIs, and HTTP status codes.
Exposure to software configuration and Identity & Access Management.
General awareness of security habits such as password safety, phishing prevention, and secure device use.

Why this role stands out

Work fully remotely with a flexible schedule.
Join an open, trust-based culture in an international SaaS scale-up.
Use modern tools and work with data-driven, fast-moving processes.
Take part in 2–3 offsites and workshops each year focused on strategy, collaboration, and team culture.
Enjoy a high degree of autonomy and clear opportunities to grow.
Help shape a fast-growing SaaS business in a meaningful role.
Expect a strong learning curve across customer success, onboarding, software processes, and content creation.
Work closely with Customer Success and Product teams.
Benefit from flexible working hours.

About Boardwise

Founded in 2019 inside Axel Springer, Boardwise started as an internal initiative to make boardroom operations simpler and more digital. It has since developed into an independent SaaS company with a strong founding team and deep experience in startups and enterprise software.

The company supports leadership teams and board offices at large organizations by helping them run meetings and decision-making processes more efficiently, securely, and transparently. Its enterprise solution is used by major organizations, including more than 30% of DAX-listed companies such as E.ON, BAYER, VW Financial Services, and ProSiebenSat.1.

Boardwise describes itself as a remote-first, international team where employees are given real ownership, rapid development opportunities, and the chance to contribute to an important mission.

Application note

Interested candidates are asked to send their application by email to Jasper.Schiffer@boardwise.io.

L1 Support (m/f/d)